Axon

Senior Customer Support Manager

Axon

full-time

Posted on:

Location Type: Remote

Location: Oklahoma • United States

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Job Level

Senior

About the role

  • Engage with your customers through regular calls, business reviews and daily needs
  • Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
  • Create success plans for your customers and document customer progress toward established goals and results
  • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
  • Communicating major milestones and updates to Sr. Leadership on a regular basis
  • Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
  • Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
  • Learn and share industry best practices in order to solve customer needs

Requirements

  • Bachelor's degree or equivalent work experience
  • 3-5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers
  • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
  • A proven track record of leading process improvements within large organizations
  • Previous experience tracking product adoption and customer engagement through data-analysis tools
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations
Benefits
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysiscustomer engagement trackingprocess improvement
Soft Skills
communicationorganizational skillspresentation skillsself-motivatedteam-orientedresponsiblecustomer focus
Certifications
Bachelor's degree