Manager, Technical Implementations
Axon
full-time
Posted on:
Location Type: Remote
Location: California • District of Columbia • United States
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Salary
💰 $125,600 - $160,000 per year
About the role
- Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes.
- Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs.
- Build, maintain, and continuously improve operational standards, including playbooks, runbooks, SOPs, and checklists.
- Partner with Engineering, Product, Support, PMO, and CSM to build structured feedback loops and improve workflows.
Requirements
- 4+ years leading technical field services, systems integration, or implementation teams, ideally in environments involving hardware and mission-critical systems.
- Demonstrated ownership of implementation operations, including capacity planning, playbook development, KPIs, and quality standards.
- Comfortable with ~30% travel to support key deployments and team development.
- Experience with public safety systems (call handling, CAD, radio, logging recorders) and PSAP environments.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems integrationimplementation operationscapacity planningplaybook developmentKPI managementquality standardshardware setupconfigurationvalidation
Soft Skills
leadershipcoachingperformance managementprocess adherencedocumentation qualityteam developmentcollaborationfeedback loopsworkflow improvement