Axon

Senior Systems Integration Engineer

Axon

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $111,600 - $138,500 per year

Job Level

Senior

About the role

  • Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
  • Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
  • Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
  • Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
  • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.
  • Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

Requirements

  • You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders).
  • You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.
  • You're comfortable traveling up to 50% of the time for on-site deployments.
  • You work autonomously and own projects end-to-end, proactively identifying and resolving issues.
  • You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.
  • You take initiative, communicate clearly, and leave things better than you found them.
Benefits
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system integrationhardware setuptechnical supporttroubleshootingcustomer onboardingimplementationinstallationprocess improvementdocumentationfield services
Soft Skills
communicationinitiativeproblem-solvingautonomycross-functional collaborationcustomer-facingproject ownershipfeedback provisionteam scalingproactive identification