As a Senior Public Safety Sales Engineer, you are both a technical expert and a storyteller.
You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions.
You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation.
This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.
Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.
Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
Advise agencies on best practices for network security, system interoperability, and deployment planning.
Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.
Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
Collect and relay customer feedback to influence product roadmap and technical documentation.
Support proposal teams with technical content, diagrams, and specifications.
Assist marketing and partner teams in developing technical collateral, webinars, and events.
Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

Requirements

Several years of experience working directly in, or selling to, Public Safety Answering Points (PSAPs) or emergency communications environments (e.g., as a PSAP Director or equivalent).
3–7 years of experience as a Sales Engineer, Solutions Engineer, or Technical Consultant within software/SaaS sales and/or a strong understanding of public safety, emergency communications, or government technology (e.g., 911, CAD, NG911, or dispatch systems)
Strong ability to articulate complex technical concepts to both technical and non-technical audiences.
Proven presentation, storytelling, and consultative selling skills, with a track record of coaching and enabling sales teams.
Experience supporting government procurement cycles, RFPs, and security/compliance processes.
Collaborative, adaptable, and mission-driven—able to navigate a high-growth, high-impact environment with agility.
Willingness to travel up to 40% for customer meetings, tradeshows, and on-site demos.
Previous hands-on PSAP or emergency communications experience (dispatcher, supervisor, or comms center manager).
Familiarity with Axon, Prepared, or other leading public safety platforms.
Experience designing onboarding or sales enablement programs.
Experience integrating with public safety technologies (CAD, RMS, NG911 systems, cloud-based communications).
Knowledge of government procurement processes and funding mechanisms.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales EngineerSolutions EngineerTechnical ConsultantPublic Safety SoftwareAPIsSystem DesignNetwork SecurityInteroperabilityCloud-based CommunicationsEmergency Communications

Soft Skills

StorytellingConsultative SellingPresentation SkillsCollaborationAdaptabilityCustomer SuccessTechnical CommunicationCoachingBuilding TrustAgility