Axon

Director, Operations

Axon

full-time

Posted on:

Location Type: Hybrid

Location: Brussels • Belgium

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Job Level

Lead

Tech Stack

ERP

About the role

  • Lead day-to-day operational execution for Sky Hero from Brussels, acting as the local facilitator for sales, operations, and compliance activities.
  • Oversee inventory for demo and operational units in Belgium, ensuring accuracy, readiness, and proper storage.
  • Coordinate inbound and outbound shipments with SEG Germany and logistics partners, ensuring smooth delivery, reception, and returns across EU markets.
  • Own demo logistics for in-office and field demonstrations, including kit prep, asset tracking, and return flows.
  • Oversee on-site reception, unboxing, and handover of major customer orders, ensuring everything is checked, documented, and ready for use.
  • Manage the designated restricted area (DRA) in Brussels, including safe housing, testing, and live-fire validation of highly sensitive components in line with Axon SOPs.
  • Own the cross-functional GTM plan for Sky Hero / NextGen and subsequent hardware launches in Europe, from early planning through GA and post-launch scale.
  • Break complex, multi-country launches into clear workstreams, milestones, and owners across Sales, Marketing, Operations, Compliance, Logistics (SEG Germany), Training, and Product.
  • Run regular GTM readiness reviews: track dependencies, flag risks, and drive gaps to closure ahead of launch.
  • Design and maintain repeatable GTM playbooks (checklists, templates, sequencing) so each new launch is faster and more reliable than the last.
  • Define and track core launch health metrics (e.g., demo, inventory, training, and compliance readiness) and report them succinctly to leadership.
  • Coordinate Axon/Sky Hero presence at key trade shows and industry events as part of GTM: which markets to prioritize, what to show, and how leads flow back into the sales funnel.
  • Serve as the operational point of contact for local sales reps, country managers, and the Sky Hero sales lead ensuring they have what they need for meetings, demos, and pilots.
  • Develop and guide Sales strategy and distributor engagement/management.
  • Coordinate distributor and customer activities (demos, trials, field days), including scheduling, equipment readiness, and on-the-day execution.
  • Manage lead capture and follow-up from trade shows and demos, ensuring clean handoffs into the sales pipeline and clear ownership by the right sales rep.
  • Support smaller or operationally complex deals (e.g., multi-country logistics or unusual delivery constraints) by coordinating with Sales, Logistics, and SEG Germany — without owning pricing or commercial strategy.
  • Provide practical, operations-focused input into RFI/RFP responses where local logistics or implementation detail is required.
  • Partner with the central compliance team to execute local steps for product classification, certification, and shipping/handling of Generation 3 / NextGen and future platforms.
  • Translate central compliance decisions into local action: documentation, labeling, storage rules, movement controls, and audit trails.
  • Coordinate with external consultants or local partners when needed to meet country-specific logistics or compliance requirements.
  • Maintain accurate local records to support audits and ensure traceability of shipped, stored, and deployed units.
  • Act as an escalation and “white-glove” operational contact for high-profile or complex deployments, ensuring issues are triaged quickly with Customer Support, Product, and Engineering.
  • Coordinate with training teams and local trainers so customers receive appropriate training during deployment and early adoption.
  • Support RMA and service workflows from Belgium (intake, triage, packaging, onward shipment) in partnership with SEG Germany and central service teams.
  • Serve as the hub between Sales, Operations, Compliance, Logistics, Training, and Product for Sky Hero activities in Belgium and nearby markets.
  • Run regular operational and GTM cadence meetings (L10s, stand-ups) to track launches, major events, shipments, and risks.
  • Manage a small local team (up to five direct reports), providing clear priorities, coaching, and structure across warehouse/ops, demo coordination, and support.
  • Provide concise reporting on launch readiness, operational status, risks, and mitigation plans to leadership and partner teams.

Requirements

  • Proven experience leading go-to-market execution or major launches for hardware, electronics, robotics, drones, or similarly complex physical products.
  • Strong programme / project management skills: you turn ambiguous goals into structured plans, milestones, and ownership — and you’ve shipped things that mattered.
  • Hands-on experience in operations and logistics: inventory, shipping, returns, demos/pilots, and field implementations, not just planning from a distance.
  • Demonstrated ability to act as the cross-functional 'glue' between Sales, Operations, Compliance, Product, and external partners, ideally across multiple countries.
  • Comfortable operating across European markets; additional languages (French highly valued) are a strong plus.
  • Experience with distributors and/or public-sector customers (police, military, or government agencies) is a strong advantage.
  • Familiarity with CRM/ERP tools (e.g., Salesforce, D365 or equivalent) and using metrics to drive operational and GTM decisions.
  • A pragmatic, execution-focused mindset: you care about repeatable, robust processes and you’re willing to roll up your sleeves in the warehouse when needed.
  • Prior people leadership experience (even with small teams), or clear evidence of coordinating others in an operational environment.
Benefits
  • Competitive Base Salary
  • 30 Vacation Days per Year
  • Annual Bonus Eligibility
  • Restricted Stock Unit Eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
go-to-market executionproject managementoperations managementlogistics managementinventory managementshipping and returnsfield implementationsdemonstrationsmetrics analysisprocess optimization
Soft skills
leadershipcross-functional collaborationcommunicationproblem-solvingorganizational skillsexecution-focused mindsetcoachingadaptabilityattention to detailstrategic planning