Axians

Security Engineer

• Provide technical and personnel leadership for a team of five employees
• Provide consulting to clients in the cyber security field
• Conceptualize, design and engineer complex solutions (firewalls, content filtering, load balancing, VPN gateways, remote access, authentication)
• Technical project management and communication with customers, vendors and partners
• Support in 3rd-level (Tier 3) support

Team Leader, IT Perimeter Security Engineering

General

• Technical analysis and troubleshooting of VoIP customer systems and lines from various vendors (including Cisco, Webex, Andtek)
• Implementation of changes and service requests in existing UC environments
• Remote configuration of telephone systems (e.g., users, devices, routing, call forwarding)
• Planning and executing software updates on customer systems
• Support and monitoring of systems as part of our Managed Services (IMAC)

Managed Service Technician, VoIP

Account Manager

• Line management of four employees in Account Management
• Coaching, performance evaluation, employee development and personnel reporting
• Regular exchange with business lines and competence centers to continuously develop the service offering
• Strategic account planning and development of the team’s client portfolio
• Responsible for recruitment, selection and structured onboarding of new employees
• Establishing, maintaining and enhancing processes, structures and guidelines
• Design and implementation of advisory models and consulting formats (Trusted Advisor)
• Ensuring sustainable knowledge and competence management
• Ensuring compliance with the regulatory requirements of Axians Somnitec AG
• Direct management of a strategic existing client portfolio as the primary point of contact
• Budget responsibility and revenue planning for own clients
• Ensuring and measuring customer satisfaction
• Conducting regular account and steering committee meetings

Head of Account Management

• Technical analysis and troubleshooting of customer VoIP systems and connections from various vendors (e.g., Cisco, Webex, Andtek)
• Implementation of changes and service requests in existing UC (Unified Communications) environments
• Remote configuration of telephone systems (e.g., users, devices, routing, call forwarding)
• Planning and execution of software updates on customer systems
• Administration and monitoring of systems as part of our Managed Services (IMAC)

Managed Service Technician VoIP – m/f/d

Customer Support

• Anwenderberatung — Du unterstützt Mitarbeitende aus Kommunalverwaltungen und öffentlichen Einrichtungen bei der Nutzung der Infoma‑Module im Finanzwesen und bist ihre erste Anlaufstelle
• Analyse & Fallaufnahme — Du prüfst eingehende Anliegen, priorisierst sie nach fachlicher Relevanz und dokumentierst alle Informationen strukturiert im Ticketsystem
• Remote‑Support — Du löst typische Fragestellungen direkt per Ferndiagnose und unterstützt Anwender:innen sicher bei der Umsetzung im Verwaltungsalltag
• Koordination mit dem 2nd Level — Bei komplexeren Fällen bereitest du alle relevanten Daten für die Weiterbearbeitung im nächsten Supportlevel auf
• Fachliche Weiterentwicklung — Du nutzt unser breites Schulungs‑ und Zertifizierungsangebot, um dein Wissen zu ERP‑Prozessen im öffentlichen Sektor kontinuierlich auszubauen

Mitarbeiter – Support Finanzsoftware, ERP – öffentlicher Sektor

Consultant

• Planning and managing digitization projects for district, city and municipal administrations together with your project team
• Analyzing and optimizing processes related to our financial software and adjacent specialist departments
• Training and onboarding end users in new projects and for existing customers
• Project control including cost monitoring, resource planning, risk management, stakeholder management
• Ensuring project success on time, on budget and in scope
• Supporting sales in pricing and defining project boundaries as well as further developing our customers

IT Consultant, Project Leadership

Administration

• Betreuung unserer Kunden in allen Fragen rund um die von uns betriebenen IT-Systeme
• Installation, Betrieb und Wartung von Serversystemen inkl. entsprechender Dokumentation
• Durchführung von Anpassungen an den Betriebssystemen und Anwendungsprogrammen
• Analyse und Behebung auftretender Störungen im HW- und SW-Bereich im direkten Kontakt mit den Usern (1st und 2nd-Level-Support)
• Administration z.B. von virtuellen Windows-Servern und der VMware-Plattform

IT Allrounder, Administration & Support

• You develop our Information Security Management System (ISMS) in accordance with ISO 27001
• You support internal and external ISO 27001 audits
• You maintain policies, processes and evidence/documentation in the area of information security
• You assist with risk analyses, tracking of remediation measures and effectiveness assessments
• You work closely with IT, business units and management
• You also support the integrated management system (ISO 9001)