Axcess Merchant Services

HR and Training Officer

Axcess Merchant Services

full-time

Posted on:

Location Type: Hybrid

Location: Leeds • United Kingdom

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About the role

  • - Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
  • - Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
  • - Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback.
  • - Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
  • - Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.
  • - Conduct DBS and reference checks for new hires.
  • - Manage onboarding and offboarding processes, including inductions and HR system setup.
  • - Maintain accurate and confidential employee records in line with GDPR.
  • - Track staff absences, annual leave, and sickness records.
  • - Prepare HR documents, letters, and reports.
  • - Act as the first point of contact for HR platform queries.

Requirements

  • - Confidence to run training sessions independently (face-to-face and virtually) and support employee development.
  • - Strong administrative and organisational skills with keen attention to detail.
  • - Excellent written and verbal communication skills.
  • - Professional approach to handling confidential information.
  • - Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • - Ability to multitask, prioritise, and manage deadlines.
  • - Willingness to learn and develop HR and training knowledge.
  • **Nice to have:**
  • - Familiarity with HR software or databases.
  • - Basic understanding of payment processing or financial services.
Benefits
  • - Full training and mentorship from HR and Training teams.
  • - Career progression opportunities in a growing, dynamic business.
  • - Friendly, collaborative working environment.
  • - Hybrid working flexibility (minimum of 3 days in the Leeds office).
  • - 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.
  • - Your birthday off.
  • - Workplace pension.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
training developmentcontent creationattendance trackingreportingonboarding processesoffboarding processesDBS checksHR system setupemployee record managementpayment processing
Soft skills
independent training deliveryadministrative skillsorganisational skillsattention to detailwritten communicationverbal communicationconfidential information handlingmultitaskingprioritisationdeadline management