Axcess Merchant Services

HR and Training Officer

Axcess Merchant Services

full-time

Posted on:

Location Type: Hybrid

Location: Leeds • United Kingdom

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About the role

  • - Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees.
  • - Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals.
  • - Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback.
  • - Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements.
  • - Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement.
  • - Conduct DBS and reference checks for new hires.
  • - Manage onboarding and offboarding processes, including inductions and HR system setup.
  • - Maintain accurate and confidential employee records in line with GDPR.
  • - Track staff absences, annual leave, and sickness records.
  • - Prepare HR documents, letters, and reports.
  • - Act as the first point of contact for HR platform queries.

Requirements

  • - Confidence to run training sessions independently (face-to-face and virtually) and support employee development.
  • - Strong administrative and organisational skills with keen attention to detail.
  • - Excellent written and verbal communication skills.
  • - Professional approach to handling confidential information.
  • - Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • - Ability to multitask, prioritise, and manage deadlines.
  • - Willingness to learn and develop HR and training knowledge.
  • **Nice to have:**
  • - Familiarity with HR software or databases.
  • - Basic understanding of payment processing or financial services.
Benefits
  • - Full training and mentorship from HR and Training teams.
  • - Career progression opportunities in a growing, dynamic business.
  • - Friendly, collaborative working environment.
  • - Hybrid working flexibility (minimum of 3 days in the Leeds office).
  • - 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days.
  • - Your birthday off.
  • - Workplace pension.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training developmentcontent creationattendance trackingreportingonboarding processesoffboarding processesDBS checksHR system setupemployee record managementpayment processing
Soft Skills
independent training deliveryadministrative skillsorganisational skillsattention to detailwritten communicationverbal communicationconfidential information handlingmultitaskingprioritisationdeadline management