Director, Client Engagement
Quantum Health
Job Level
Lead
About the role
- Define and lead the overall account management strategy, ensuring it aligns with company goals and client needs.
- Build and maintain senior-level relationships with key clients, including casinos, online gaming platforms, and other gambling-related businesses.
- Drive account growth by identifying opportunities to expand service offerings, increase retention, and maximize client value.
- Serve as the strategic partner and escalation point for high-value accounts.
- Collaborate with commercial, product, compliance, and legal functions to deliver integrated solutions.
- Establish frameworks for contract negotiation and renewals that balance client satisfaction with company objectives.
- Monitor account performance, analyze data, and provide actionable insights that inform decision-making and strategy.
- Ensure client relationships remain compliant with European gaming and gambling regulations.
- Identify and execute cross-sell and upsell opportunities in partnership with commercial teams.
- Act as a thought leader, regularly sharing product updates, market intelligence, and industry trends with clients.
Requirements
- Strong expertise in the European gaming and gambling industry, including regulations, competitors, and emerging trends.
- Significant experience in account management or client success, ideally in a senior or domain leadership capacity.
- Commercially driven, with proven ability to influence account growth strategies and deliver results.
- Skilled in contract negotiation, stakeholder management, and building trusted client partnerships.
- Analytical mindset with the ability to turn data into strategic insights and actions.
- Exceptional verbal and written communication skills.
- Customer-focused, adaptable, and resilient in a fast-moving environment.
