Avolta

Assistant General Manager

Avolta

full-time

Posted on:

Location Type: Office

Location: Memphis • Tennessee • United States

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Salary

💰 $53,736 - $63,219 per year

About the role

  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
  • Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
  • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
  • Actively ensures all associates take all mandated rest breaks and meal periods
  • Ensures display areas are appropriately clean, stocked, and visually appealing
  • Ensures all equipment is in good working order
  • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
  • Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
  • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
  • Places orders for individual units, receives goods, processes invoices
  • Ensures that the company has most current contact information for all associates working in the restaurant

Requirements

  • Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
  • Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlingfood and beverage managementcustomer servicesupervisory experienceoperational data analysisschedulinginventory managementhealth and safety compliancediversity and inclusion practicesrestaurant procedures
Soft Skills
leadershipcommunicationproblem-solvingjudgmentteam managementcustomer relationsorganizational skillsdecision-makingconflict resolutioninterpersonal skills