AVK-SEG

Field Service Manager

AVK-SEG

full-time

Posted on:

Location Type: Hybrid

Location: Lenham • United Kingdom

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About the role

  • Responsible for managing the Field Service Engineers and supporting service delivery functions.
  • Advise service teams across the UK on technical issues to deliver exceptional customer experience.
  • Deliver effective leadership and motivation, managing daily KPI’s and planning schedules.
  • Frequent travel to AVK Offices and client sites for in-field visits with Service Engineers.
  • Monitor and review service call resolution rates and preventive maintenance compliance.
  • Ensure high standards of health & safety and employee engagement.

Requirements

  • Manage and monitor the performance of the AVK Field Service Engineers.
  • First point of contact for client and field service escalations regarding technical issues.
  • Support the review of the technical standards for service delivery and customer care journey, defining processes and making recommendations where required.
  • Ensure that AVK Field Service Engineers are appropriately trained and that training records are maintained and up to date.
  • Work closely with back-office service teams to ensure engineering job packs are technically accurate with full job notes, providing support and training where required.
  • Review engineers site reports, ensuring all remedial works are technically reviewed and captured to follow through to completion.
  • Conduct a technical review on all engineers site reports, highlighting areas for improvement and standardisation.
  • Work alongside and support other departmental managers, with a one team mindset and approach.
  • Deputise as required for team members and other managers as required during periods of absence.
  • Create quotes for emergency and planned remedial works, discussing with clients to secure purchase orders and deliver successfully.
  • Develop and maintain a technical library in hard copy within the office and digitally for ease of access by office team members and engineers.
  • Develop RAMS and manage HSE requirements for field service works.
  • Support the development of equipment life cycle plans to deliver in line with client’s requirements and expectations.
Benefits
  • Private Health Insurance
  • Flexible & Hybrid working
  • Performance Bonus
  • Pension Plan
  • Birthday Off
  • Company Events
  • Great Team & Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementtechnical standards reviewtraining and developmentservice delivery processestechnical report reviewpreventive maintenance compliancehealth and safety managementKPI managementcustomer careequipment life cycle planning
Soft Skills
leadershipmotivationcommunicationteam collaborationproblem-solvingclient relationship managementorganizational skillsadaptabilityattention to detailinterpersonal skills