Field Service Manager
AVK-SEG
full-time
Posted on:
Location Type: Hybrid
Location: Lenham • United Kingdom
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About the role
- Responsible for managing the Field Service Engineers and supporting service delivery functions.
- Advise service teams across the UK on technical issues to deliver exceptional customer experience.
- Deliver effective leadership and motivation, managing daily KPI’s and planning schedules.
- Frequent travel to AVK Offices and client sites for in-field visits with Service Engineers.
- Monitor and review service call resolution rates and preventive maintenance compliance.
- Ensure high standards of health & safety and employee engagement.
Requirements
- Manage and monitor the performance of the AVK Field Service Engineers.
- First point of contact for client and field service escalations regarding technical issues.
- Support the review of the technical standards for service delivery and customer care journey, defining processes and making recommendations where required.
- Ensure that AVK Field Service Engineers are appropriately trained and that training records are maintained and up to date.
- Work closely with back-office service teams to ensure engineering job packs are technically accurate with full job notes, providing support and training where required.
- Review engineers site reports, ensuring all remedial works are technically reviewed and captured to follow through to completion.
- Conduct a technical review on all engineers site reports, highlighting areas for improvement and standardisation.
- Work alongside and support other departmental managers, with a one team mindset and approach.
- Deputise as required for team members and other managers as required during periods of absence.
- Create quotes for emergency and planned remedial works, discussing with clients to secure purchase orders and deliver successfully.
- Develop and maintain a technical library in hard copy within the office and digitally for ease of access by office team members and engineers.
- Develop RAMS and manage HSE requirements for field service works.
- Support the development of equipment life cycle plans to deliver in line with client’s requirements and expectations.
Benefits
- Private Health Insurance
- Flexible & Hybrid working
- Performance Bonus
- Pension Plan
- Birthday Off
- Company Events
- Great Team & Culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance managementtechnical standards reviewtraining and developmentservice delivery processestechnical report reviewpreventive maintenance compliancehealth and safety managementKPI managementcustomer careequipment life cycle planning
Soft skills
leadershipmotivationcommunicationteam collaborationproblem-solvingclient relationship managementorganizational skillsadaptabilityattention to detailinterpersonal skills