Avient Corporation

Manager, Business Services – OTC

Avient Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Thane • India

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Tech Stack

ERP

About the role

  • Manage and deliver operational objectives including timely processing of daily O2C transactions.
  • Align process execution with Global Process Owners.
  • Ensure compliance practices within the O2C domain.
  • Represent GBS in global meetings as a trusted partner.
  • Collaborate effectively across global time zones.
  • Drive cross-functional collaboration for best practice sharing.
  • Lead and contribute to global and local projects.
  • Support development of project plans and timelines.
  • Proactively identify opportunities for scaling GBS operations.
  • Manage escalations and implement process improvements.

Requirements

  • Experience in GBS/SSC/BPO area.
  • Masters/Bachelors in Business Admin or equivalent experience.
  • 5 years of experience in people management.
  • Deep understanding of the domain and technology used in the area of responsibility.
  • SAP experience is a must; other ERP systems is a plus.
  • Experience with process standardization, optimization, digitalization, Lean, Analytic is a must.
  • Fluent in English.
Benefits
  • Manage and deliver operational objectives including timely, accurate processing of daily O2C transactions.
  • Align process execution with Global Process Owners.
  • Ensure robust controls, quality checks, and compliance practices within the O2C domain.
  • Represent GBS in global and regional meetings.
  • Collaborate effectively across global time zones.
  • Drive cross-functional collaboration with other SSC/GBS functions.
  • Lead and contribute to global and local projects.
  • Ensure high-quality project deliverables and facilitate communication across project teams.
  • Proactively identify opportunities for scaling up GBS operations.
  • Manage escalations, conduct root cause analysis, gather lessons learned.
  • Review and update standard operating procedures periodically.
  • Allocate work based on capacity, competency, and individual development plans.
  • Develop and mentor team members.
  • Ensure high employee engagement and foster a positive work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process standardizationprocess optimizationdigitalizationLeanAnalyticSAPERP systems
Soft Skills
people managementcollaborationcommunicationproject managementproblem-solving
Certifications
Masters in Business AdministrationBachelors in Business Administration