Build positive relationships with customers and communicate through email, messaging, and phone conversations
Provide excellent customer service to all internal and external customers
Diagnose issues or technical problems related to all aspects of the robot and it’s associated systems
Take ownership and resolve customer complaints quickly and creatively; escalate as necessary following internal guidelines
Be part of the on-call tech support rotation as necessary
Work with internal teams to help resolve more complex challenges
Keep track of and resolve challenges in a timely manner, keeping the customer informed throughout the process.

Requirements

Diploma, degree, or 2-5 years of experience in associated field such as electronics, robotics or hospitality and customer service
Comfortable and experienced at fault-finding by reading schematics, wiring diagrams and instructional manuals
Ability to work flexible shifts occasionally and to adapt to changing work schedules based on business and customers’ needs
Have strong people skills, be approachable, a good listener, and empathetic
Driven individual, passionate about robotics, self-starter and works well as part of a small support team.
Nice to Have: Experience working with electronics or electro-mechanical devices
Experience servicing floor cleaning equipment
Hold a valid and up-to-date driver’s license and passport
Willingness and ability to travel occasionally, within Canada and Internationally
Experience working with Linux, Jira, Salesforce
Programming and troubleshooting experience
Multilingual.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fault-findingreading schematicsreading wiring diagramstroubleshootingprogrammingservicing floor cleaning equipmentexperience with electronicsexperience with electro-mechanical devicesLinuxSalesforce

Soft Skills

customer servicerelationship buildingcommunicationproblem-solvingadaptabilityempathyapproachabilitylisteningteamworkself-starter

Certifications

valid driver's licensevalid passport