Avidbots Corp.

Application Engineer

• Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
• Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
• Work closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
• Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner
• Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
• Build a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectives
• Communicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organization
• Deliver internal training on robot systems applications and field best practices to technical support and other operations teams

Manager, Applications Engineering

Manager

• Manage and mentor the IT team, ensuring a high level of performance and professional development
• Oversee the installation, configuration, and maintenance of hardware and software systems
• Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements
• Plan and execute IT projects, ensuring they are completed on time and within budget
• Maintain ISO 27001 Information security controls to protect company data and systems
• Manage Budget by tracking contract renewals, project spend, contractors and participate in roadmap exercises for forecast future investment
• Liaise with external vendors and service providers to negotiate contracts and manage service agreements
• Ensure timely support and troubleshooting for all end-users, improving overall user experience
• Develop and enforce IT policies and procedures to ensure compliance and operational efficiency
• Continuously assess and integrate new technologies to enhance operations, making recommendations for improvements

IT Manager

Human Resources

• Partner with leaders, providing guidance and coaching
• Contribute to the People & Culture roadmap, driving and implementing key programs and projects
• Work with the business to advise and resolve employee relation issues
• Optimize and manage the annual performance management cycle
• In partnership with legal counsel, focus on reducing legal risk and improve overall compliance
• Partner with the business on corporate programs / processes, such as compensation planning, recruitment programs, internal mobility, etc.
• Help to continue to grow our culture, listening to our employees and turning feedback into action planning

Manager, Applications Engineering

IT Manager

Human Resources Manager