Avidbots Corp.

Support Engineer

• Build positive relationships with customers and communicate through email, messaging, and phone conversations
• Provide excellent customer service to all internal and external customers
• Diagnose issues or technical problems related to all aspects of the robot and it’s associated systems
• Take ownership and resolve customer complaints quickly and creatively; escalate as necessary following internal guidelines
• Be part of the on-call tech support rotation as necessary
• Work with internal teams to help resolve more complex challenges
• Keep track of and resolve challenges in a timely manner, keeping the customer informed throughout the process.

Technical Support Specialist