Senior Simulation Technical Support Engineer
AVEVA
full-time
Posted on:
Location Type: Hybrid
Location: Houston • California • Texas • United States
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Salary
💰 $82,400 - $137,300 per year
Job Level
About the role
- Coverage of and response to live inbound technical support cases
- Ability to handle the more complex and advanced cases and to provide support to junior level engineers
- Technical troubleshooting, analysis, and diagnosis of issues
- Issue replication / duplication
- Research into workarounds and solutions
- Documentation of activities and findings in a case tracking tool
- Maintain product knowledge and proficiency
- Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
- Position will involve performing customer training
- Teaching Intermediate and Custom level courses
- Training junior engineers to get to the next technical level
- Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings/conferences
- Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers
Requirements
- Bachelor's degree in Chemical Engineering or higher with Process simulation and/or optimization experience required
- 5+ years of experience in process engineering or pipeline simulation
- Experience with software application support or deployment in the Oil & Gas industry
- English language verbal and written communication skills
- Customer service and technical support experience (A PLUS)
- Instruction/training experience (A PLUS)
- Experience with AVEVA’s Pipeline Simulation products (e.g., PIM, PTS, SimSuite) or with AVEVA’s SimSci products (e.g. APS, Pro/II, DynSim, APO, etc) (A PLUS)
- Proficiency in other languages (mainly Portuguese and Spanish) (A PLUS)
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- Three paid volunteering days
- Primary and secondary parental leave
- Well-being support
- Medical, dental, vision, and 401K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process engineeringpipeline simulationtechnical troubleshootingissue replicationcustomer traininginstruction experienceAVEVA Pipeline Simulation productsAVEVA SimSci productsprocess simulationoptimization experience
Soft Skills
communication skillscustomer servicetechnical supportteachingknowledge transferdocumentationproblem-solvingteam leadershippresentation skillsinterpersonal skills