Avetta

Sales Development Rep

• Raise awareness and generate interest for Avetta through cold calling, emails, and social outreach to prospective customers
• Schedule initial discovery calls for Account Executives
• Meet or exceed assigned daily activity minimums of 80-100 activities (calls + emails)
• Manage your own book of accounts and set the strategy for effective book management
• Provide constructive feedback on how to improve effectiveness and efficiency within the SDR role to SDR Managers and Sales Enablement
• Collaborate with team members to share and learn from best practices
• Maintain a schedule aligned with the business hours of your assigned region
• Regular and predictive attendance

Sales Development Representative

Customer Success Manager

• Nurture and grow relationships with client stakeholders and identify additional stakeholders through proactive engagement
• Maintain client momentum after launch leveraging critical success factors to increase adoption of Avetta platform over time
• Serve as trusted advisor on use-cases, product functionality and program recommendations
• Perform regular review-and-planning sessions (Success Planning and QBR activities) to demonstrate value and define next steps
• Ensure clients understand, have adequate training on, and are utilizing Avetta’s products
• Provide marketing with referenceable customers, client success anecdotes, data-rich trends and observations
• Create strategies, services, and processes with Client Success Team to drive adoption, retention, and expansion
• Act as the voice of Avetta clients and work cross-functionally to solve problems and improve processes and products
• Assist Account Managers with client growth plans and at-risk mitigation
• Own overall health of assigned Client Accounts
• Assist Client Support Team with difficult and client-specific problem resolution
• Partner with Implementation and Professional Services to support best practice implementations and identify growth opportunities
• Maintain continuous improvement mindset to increase efficiency, scalability, and impact
• Use data to make recommendations and decisions
• Fully document all interactions with clients using SFDC, Wrike, etc.

Client Success Manager, Bilingual German/English

Product Designer

• Avetta's SaaS platform supports supply-chain safety, sustainability, and risk management across 130 countries
• Lead the evolution of the UX design system, refining workflows and processes
• Be the voice for usability and accessibility across projects
• Collaborate with Product Managers, Designers, and Frontend Engineers to define goals and priorities
• Drive user-centricity through usability testing and prototyping
• Translate user insights, business goals, and requirements into elegant, functional designs
• Present design concepts and contribute across the full design process
• Craft wireframes, mockups, and prototypes that work across platforms and screen sizes
• Foster the Design System emphasizing functionality, modularity, and accessibility
• Partner with engineering to ensure faithful implementation of designs
• Communicate design recommendations across teams
• Mentor fellow UX team members and share best practices

Sales Development Representative

Client Success Manager, Bilingual German/English

Product Designer, UX, Software