Avetta

Client Success Manager, Bilingual German/English

Avetta

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Junior

Tech Stack

PMPSFDC

About the role

  • Nurture and grow relationships with client stakeholders and identify additional stakeholders through proactive engagement
  • Maintain client momentum after launch leveraging critical success factors to increase adoption of Avetta platform over time
  • Serve as trusted advisor on use-cases, product functionality and program recommendations
  • Perform regular review-and-planning sessions (Success Planning and QBR activities) to demonstrate value and define next steps
  • Ensure clients understand, have adequate training on, and are utilizing Avetta’s products
  • Provide marketing with referenceable customers, client success anecdotes, data-rich trends and observations
  • Create strategies, services, and processes with Client Success Team to drive adoption, retention, and expansion
  • Act as the voice of Avetta clients and work cross-functionally to solve problems and improve processes and products
  • Assist Account Managers with client growth plans and at-risk mitigation
  • Own overall health of assigned Client Accounts
  • Assist Client Support Team with difficult and client-specific problem resolution
  • Partner with Implementation and Professional Services to support best practice implementations and identify growth opportunities
  • Maintain continuous improvement mindset to increase efficiency, scalability, and impact
  • Use data to make recommendations and decisions
  • Fully document all interactions with clients using SFDC, Wrike, etc.

Requirements

  • 1-3 years in either a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization
  • Fluent in German and English, both verbally and in writing
  • Bachelor’s Degree or equivalent work experience
  • Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
  • Excellent interpersonal, verbal, and written communication skills
  • Highly organized, collaborative, responsive, and proactive
  • Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
  • Strong project management skills, PMP a plus
  • Background in HSE or Procurement preferred