VP Customer Success
cargo.one
Customer Success Manager
Autodesk
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a trusted advisor for Mid-Market educational accounts, helping institutions achieve measurable adoption and outcomes with Autodesk Fusion and other Design & Make solutions
- Develop and execute Customer Success Plans that include adoption milestones, ROI tracking, and strategic guidance
- Monitor usage, engagement, and adoption metrics, proactively identifying risks and opportunities for expansion
- Support customers with onboarding, technical discussions, and solution demos as needed
- Provide insights and feedback from customers to inform internal teams, product strategy, and program improvements
- Coordinate Fusion Fundamentals (FF) training with Autodesk Learning Partners, ensuring high-quality delivery and strong participation
- Identify and engage with large educational organizations, networks or partners to organize training events aligned with adoption goals
- Partner with Sales, Product, and Technical teams to align Autodesk resources with customer and territory priorities
- Advocate for customer needs within Autodesk, promoting solutions that drive meaningful educational impact
Requirements
- 5+ years of experience in Customer Success, Education Technology, or related roles
- Proven ability to drive adoption of technology solutions within educational institutions or mid-market organizations
- Hands-on experience with computer-aided design and manufacturing (CAD/CAM) tools, preferably Autodesk Fusion
- Strong relationship-building, communication, and problem-solving skills
- Business fluency in English
- Ability to manage multiple accounts and territory initiatives simultaneously
- This role requires travel of up to 30% for customer meetings, training events, and partner activities across the UK, with occasional international travel as needed
Benefits
- Compensation package includes annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessEducation Technologyadoption of technology solutionscomputer-aided designmanufacturingAutodesk FusionROI trackingusage metricsengagement metricsadoption metrics
Soft skills
relationship-buildingcommunicationproblem-solvingstrategic guidanceorganizational skillscustomer advocacytraining coordinationrisk identificationopportunity identificationmulti-account management
