Avery Dennison

Sales Support Specialist

Avery Dennison

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $22 - $31 per hour

Job Level

Mid-LevelSenior

Tech Stack

ERPOracle

About the role

  • Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
  • Implement and execute customer service strategies that improve efficiency and the customer experience.
  • Act as the main liaison between assigned customers and the marketing/sales teams.
  • Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
  • Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
  • Support the implementation of marketing programs and responsiveness initiatives.
  • Provide backup support to teammates during peak workloads.
  • Collaborate with Sales to meet customer and business goals.
  • Communicate supply chain issues and propose alternative solutions.

Requirements

  • High School Diploma or equivalent required; Bachelor’s degree preferred.
  • Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
  • Experience using Oracle or similar ERP systems is strongly preferred.
  • Ability to lead customer-facing meetings independently with minimal supervision.
  • Excellent verbal, written, and phone communication skills.
  • Strong organizational, data entry, and prioritization skills.
  • Must be detail-oriented and able to multitask in a fast-paced, remote setting.
Benefits
  • Health & Wellness benefits starting on day 1 of employment
  • Paid parental leave
  • 401K eligibility
  • Tuition reimbursement
  • Employee Assistance Program eligibility / Health Advocate
  • Paid vacation and Paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order processingpricing accuracydelivery performancecustomer service strategiesdata entrymultitasking
Soft skills
communication skillsorganizational skillsprioritization skillsdetail-orientedproblem-solving
Certifications
High School DiplomaBachelor’s degree