Avero

Customer Success Manager

• Manage a growing portfolio of customers in your territory.
• Assist in developing and evolving the Customer Success department.
• Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references.
• Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey
• Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support.
• Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan.
• Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels.
• Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc
• Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base.
• Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap.

Account Manager

• Work with the Global Account Manager to identify, develop, and execute on account sales strategies across assigned accounts in your book of business.
• Serve as single point of contact for business development within assigned accounts. You will own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for customer sales.
• Engage with customers to understand their needs and deliver results.
• Develop and execute expansion strategies to meet quota.
• Work with Customer Success and Customer Support to gather strategic results and organize sales presentations.
• Communicate effectively with the customer success team to create and close on conversion, upgrade, and expansion opportunities.
• Maintain a growth mentality and seek constant skill improvement and knowledge gain while working collaboratively with peers.
• Ensure our customers receive the highest level of sales and operational excellence.
• Stay ahead of industry trends, competitive activity, and customer opportunities and suggest new ways to increase sales.