Customer Success Manager

Avero

Customer Success Manager enhancing customer engagement, retention, and support for Avero’s hospitality SaaS platform. Building key relationships and ensuring successful onboarding for enterprise clients.

Posted 5/5/2026full-timeRemote • Nevada, New York • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $74,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a growing portfolio of customers in your territory.
Assist in developing and evolving the Customer Success department.
Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references.
Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey
Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support.
Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan.
Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels.
Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc
Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base.
Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap.

Requirements

What you’ll need

2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry.
Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)
The ability to build relationships at all organizational levels.
Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.
Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.

Benefits

Comp & perks

Competitive compensation, coupled with an emphasis on work/life balance.
Employer-sponsored benefits package including Health, Dental and Vision insurance.
Health Savings Account with contributions from Avero quarterly!
Medical and Dependent Care Flexible Spending Accounts
Company Paid Disability, Life Insurance and AD&D
Commuter Benefits (for those in NYC!)
401k and Company Match
Parental Leave
ClassPass Discounts
Equity in the company – all employees have a stake in our growth!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success metricsNPScustomer testimonialscustomer onboardingproduct adoptiontroubleshootingproject management

Soft Skills

relationship buildinglistening skillspresentation skillscollaborationadvisory skills