avenit AG

Customer Success Manager

• You lead structured onboarding processes with customers
• You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes)
• You translate this knowledge into well-designed AI platform architectures
• You define structures for sales, marketing & delivery together with the customer
• You help implement platforms operationally — up to handover to the customer
• You design role prompts, system prompts, and use-case prompts
• You develop reusable prompt standards and release them
• You review and manage the quality of prompt outputs
• You conduct trainings, enablement calls, and demos
• You advise on the optimal everyday use of the platform
• You identify usage barriers early and proactively counteract them
• You support existing customers with regular strategy & status meetings
• You detect churn risks early based on usage and engagement
• You actively accompany new releases, add-ons, and extensions
• You provide structured customer feedback to product development
• You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials)
• You maintain and improve Customer Success processes in the CRM
• You work on playbooks, automations, and lifecycle workflows
• You handle more complex support or architecture questions
• You act as an escalation point for technical Customer Success topics.

Customer Success Manager – AI Platform / Consulting Clients

People Operations

• Support and advise employees and managers on all HR matters
• HR management: You oversee the entire employee life cycle
• Responsible for payroll and master data maintenance in collaboration with our tax advisor
• Manage recruiting and employer branding via Personio together with the departments
• Initiate and implement HR projects: digitization and process optimization
• Ensure compliance with labor, social security and data protection regulations as well as occupational health and safety

Customer Success Manager – AI Platform / Consulting Clients

People & Culture Manager – operational, strategic, inspiring