Customer Success Manager – AI Platform / Consulting Clients

avenit AG

Customer Success Manager driving customer success on AI platforms for B2B clients at Vusyon GmbH. Involves onboarding, platform architecture, and strategic customer management.

Posted 5/23/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You lead structured onboarding processes with customers
You analyze business models, frameworks, and existing content (e.g., courses, PDFs, processes)
You translate this knowledge into well-designed AI platform architectures
You define structures for sales, marketing & delivery together with the customer
You help implement platforms operationally — up to handover to the customer
You design role prompts, system prompts, and use-case prompts
You develop reusable prompt standards and release them
You review and manage the quality of prompt outputs
You conduct trainings, enablement calls, and demos
You advise on the optimal everyday use of the platform
You identify usage barriers early and proactively counteract them
You support existing customers with regular strategy & status meetings
You detect churn risks early based on usage and engagement
You actively accompany new releases, add-ons, and extensions
You provide structured customer feedback to product development
You support sales & marketing on complex use cases and flagship projects (e.g., case studies, showcases, testimonials)
You maintain and improve Customer Success processes in the CRM
You work on playbooks, automations, and lifecycle workflows
You handle more complex support or architecture questions
You act as an escalation point for technical Customer Success topics.

Requirements

What you’ll need

Experience in Customer Success or working with SaaS/platform customers
Structured, proactive, and strong communication skills
Technical understanding, particularly around AI, automation, and platform architectures
Ideally, initial experience with Prompt Engineering, RAG, or AI tools
Experience with CRM systems (e.g., HubSpot) and digital CS processes
Enjoy customer contact, strategic thinking, and operational execution.

Benefits

Comp & perks

Remote-first: If you want, you can work 100% remotely — must be based in Germany
Team spirit & ownership: Direct access to management, responsibility from day one
Structure & scaling: You will actively contribute to scaling our Customer Success function
Work on AI: Contribute to the most relevant technology topic of the decade

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI platform architecturePrompt Engineeringautomationdigital Customer Success processesquality managementtraining developmentcustomer feedback analysisusage barrier identificationcomplex support handlingstrategy development

Soft Skills

structured communicationproactive approachstrong communication skillsstrategic thinkingoperational executioncustomer engagementproblem-solvingteam collaborationleadershipadaptability