Senior Servicing Analyst
EPM
Consumer Credit Collections and Recoveries
Aven
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
SeniorLead
About the role
- Lead strategy and execution for delinquent account collections and post-default recoveries
- Manage a team of collections associates to maximize borrower contact, repayment plans, and settlement outcomes
- Oversee a panel of local foreclosure attorneys and external vendors to ensure timely, compliant recovery actions on charged-off loans
- Monitor portfolio performance, set recovery targets, and implement strategies to improve liquidation timelines and net recoveries
- Ensure strict adherence to consumer protection, debt collection, foreclosure laws, and investor/agency requirements
- Collaborate with Risk, Compliance, and Servicing partners to strengthen controls and mitigate litigation and reputational risk
- Build transparent reporting and insights to senior leadership on DQ metrics, trends, and operational needs
- Optimize workflows, vendor oversight, and technology tools to improve efficiency and borrower outcomes
Requirements
- 7+ years’ experience in mortgage servicing, collections, or recoveries
- At least 3 years in a unit manager role
- Strong knowledge of foreclosure processes, debt collection regulations, and HELOC servicing
- Proven success managing offshore teams and external vendors/attorneys
- Analytical and process-driven, with the ability to translate portfolio insights into action
- Excellent communication, negotiation, and stakeholder management skills
- Advanced experience with SQL (required on application form)
