Customer Service Team Lead — German, English
Avedo GmbH
full-time
Posted on:
Location Type: Remote
Location: Bosnia and Herzegovina • North Macedonia
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Job Level
About the role
- Provide operational and disciplinary leadership of a team in line with qualitative and quantitative project goals
- Conduct regular employee meetings on technical, organizational and performance-related topics
- Plan and run team meetings
- Monitor performance, ensure quality control and coach team members
- Actively contribute to and optimize project processes
- Ensure and improve productivity and profitability
Requirements
- Fluent German, spoken and written
- Good command of English, spoken and written
- Proficient with MS Office
- Strong judgment and assertiveness
- Structured, performance- and revenue-oriented working style
- High self-motivation, strong commitment and ability to work independently
Benefits
- Full-time freelance role based in North Macedonia
- Remote work from day one under a BYOD (Bring Your Own Device) model — you work with your own equipment
- Dynamic, innovative work environment with flat hierarchies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcommunicationperformance monitoringcoachingjudgmentassertivenessself-motivationcommitmentindependent workstructured working style