Avedo GmbH

Customer Support Specialist – Financial Services

Avedo GmbH

full-time

Posted on:

Location Type: Remote

Location: Turkey

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About the role

  • Operate at the interface of customers, trading activity, and tax mechanics
  • Manage inbound and outbound customer interactions across digital financial services and brokerage topics
  • Analyze and explain capital gains, tax realization events, and withholding tax treatment on trading and banking transactions
  • Review loss carryforward balances (Verlustverrechnungstöpfe) and exemption orders (Freistellungsaufträge), including their impact on portfolio performance
  • Explain buy-ins, forced position closures, and settlement processes based on FIFO valuation logic
  • Validate annual tax statements (Jahressteuerbescheinigungen) and clarify discrepancies between transactions and reporting
  • Review and explain corporate action bookings — dividends, spin-offs, rights issues, mergers, and other capital measures — including their impact on cost basis and taxation
  • Translate complex financial and tax mechanics into clear, structured, customer-friendly communication

Requirements

  • Fluent German and advanced English
  • Proven professional experience in banking, brokerage, financial services, or fintech support (required)
  • Solid understanding of securities transactions and transaction-based tax treatment
  • Comfortable working with digital systems and MS Office
  • Strong communication skills with a clear customer-first mindset
  • High level of ownership, motivation, and willingness to learn
  • Ability to work independently, think analytically, and quickly understand complex processes
Benefits
  • Full-time freelance role based in Denmark
  • Structured service hours (Mon–Fri: 08:00–20:00)
  • Flexible working setup: remote, hybrid, or office-based
  • Mac Mini provided for your professional workspace
  • Structured onboarding with paid, professional training
  • Corporate benefits and team events
  • A modern, digital-first work environment with clear processes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capital gains analysistax realization eventswithholding tax treatmentloss carryforward balancesexemption ordersFIFO valuation logicannual tax statements validationcorporate action bookingscost basis calculationsecurities transactions
Soft Skills
strong communication skillscustomer-first mindsethigh level of ownershipmotivationwillingness to learnindependent workanalytical thinkingcomplex process understanding