Area Manager, Associate Relations
HD Supply
Salary
💰 $70,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Oversee all day to day operational activities related to AvantStay properties in the designated area, working cross functionally with maintenance, housekeeping, and operations teams
- Supervise staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel
- Serve as main point of contact to establish and cultivate relationships with property owners; review owner distribution statements and communicate property status
- Supervise progress and rectification of guest and homeowner issues and escalations, ensuring timely resolution and quality of outcomes
- Supervise and coordinate housekeeping and routine vacation rental maintenance tasks (changing linens, moving furniture, changing light bulbs, troubleshooting cable, addressing wifi issues)
- Collaborate with other teams and evaluate maintenance, groundskeeping, and housekeeping operations at each property within the market
- Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary
- Ensure all homes have appropriate inventory levels of consumables and linens for the market
- Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations when necessary
- Address guest and homeowner concerns by responding to emails, calls, texts, Slack messages, and tickets in a timely manner
- Participate in rotating on-call after hours for market support
- Require close proximity to the market with frequent travel to various sites within the designated area
Requirements
- 2+ years of property management experience, ideally with multi-site locations and exposure to working with decentralized teams
- 1+ years of experience in people management
- Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus
- Home Owner Relations experience are a plus
- Reliable snow-ready vehicle and a valid driver’s license
- Must reside in the designated area
- Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
- Ability to spend a majority of working time standing, walking, and driving to properties
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
- Ability to execute on light maintenance needs
- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
- Basic skills in Microsoft Office (Excel, Word & PowerPoint); Knowledge of Salesforce a plus
