AVANT Communications

Analyst

• Role Overview: In this role, you'll be the "detective" of commissions. Do you enjoy problem-solving, scavenger hunts, or piecing together puzzles? If you thrive on digging deep to uncover solutions to complex issues, this could be the perfect fit for you. You'll be responsible for resolving our TA's most challenging inquiries. If you're up for the challenge, see if you have what it takes!
• Responsibilities:
• · The Commissions Inquiry Specialist is responsible for researching and resolving commission inquiries, including providing regular updates to all parties, collaborating with the Lead and Supervisor on escalations, and addressing new cases within 2 business days.
• · Demonstrates a foundational understanding of supplier processes.
• · Effectively communicates with both Partners and Suppliers, providing timely status updates and resolutions while ensuring clarity and maintaining strong relationships.
• · Conducts thorough research to resolve each commission inquiry, including reviewing current and previous supplier commission reports, internal databases, supplier portals, and contacting the relevant Supplier.
• · Coordinates with the Supervisor or Lead for additional support when needed to resolve cases.
• · Handles any necessary tagging or adjustments as they arise.
• · May travel for company events, approximately twice per year.
• · Performs other tasks as assigned. Position can change based on business needs.

Commissions Analyst