AvalonBay Communities

Associate

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
• Promptly respond to pre tour, during tour, and post tour assistance needs
• Handle inbound and outbound calls per scheduled shift
• Conduct virtual tours with prospects (Audio and Video capabilities are required)
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand
• Cross-sell potential prospects to other AvalonBay communities where needs can be met
• Address and resolve customer service concerns
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems
• Maintain all documentation in accordance with AvalonBay policy and procedure
• Work in a collaborative team environment with fellow team members and the on-site team

Leasing Associate

General

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
• Promptly respond to pre tour, during tour, and post tour assistance needs
• Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood

Leasing Associate

Leasing Specialist