AvalonBay Communities

Sales

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools.
• Promptly respond to pre tour, during tour, and post tour assistance needs.
• Handle inbound and outbound calls per scheduled shift.
• Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position).
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
• Cross-sell potential prospects to other AvalonBay communities where needs can be met.
• Address and resolve customer service concerns.
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
• Maintain all documentation in accordance with AvalonBay policy and procedure.
• Work in a collaborative team environment with fellow team members and the on-site team.
• Actively participate in coaching, training, and personal development while visible on camera.

Property Sales & Leasing Agent

Database Administrator

• Design, implement, maintain, and optimize complex database environments
• Ensure data security, integrity, availability, and performance
• Lead advanced initiatives including disaster recovery planning and ETL processes
• Collaborate closely with cross-functional IT teams and mentor junior DBAs
• Monitor, identify, and optimize database performance
• Implement access controls and security policies
• Develop and execute data backup and disaster recovery plans
• Perform routine system health checks and automation of tasks
• Provide advanced support and root cause analysis for complex database issues

Property Sales & Leasing Agent

Senior Database Administrator – Hybrid