Leasing Associate

AvalonBay Communities

Leasing Associate aiding residents in selecting their homes at AvalonBay properties. Administering property tours and customer engagement for multifamily leasing.

Posted 7/3/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $35,400 - $53,000 per yearWebsite

About the role

Key responsibilities & impact

Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
Promptly respond to pre tour, during tour, and post tour assistance needs
Handle inbound and outbound calls per scheduled shift
Conduct virtual tours with prospects (Audio and Video capabilities are required)
Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand
Cross-sell potential prospects to other AvalonBay communities where needs can be met
Address and resolve customer service concerns
Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems
Maintain all documentation in accordance with AvalonBay policy and procedure
Work in a collaborative team environment with fellow team members and the on-site team

Requirements

What you’ll need

A high school diploma or equivalent (GED) is required
At least one year of experience in multifamily or related property management is preferred
Experience in a sales position, particularly one requiring customer interaction is preferred
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required
Possesses customer service knowledge and ability to deliver exceptional customer experience
Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
Exhibits ability and willingness to work on a flexible schedule

Benefits

Comp & perks

Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
Employee stock purchase plan
Associate recognition program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryTouring Related TasksSales Target AchievementCustomer InteractionDocumentation Maintenance

Soft Skills

Positive AttitudeCollaborationFlexibility