Leasing Specialist

AvalonBay Communities

Leasing Specialist at AvalonBay assisting prospective residents in finding new apartment homes. Engaging customers through virtual tours and maintaining stellar service during the leasing process.

Posted 7/3/2026full-timeVirginia Beach • Virginia • 🇺🇸 United StatesJunior💰 $35,400 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting property tours, both virtual and self-guided, while providing exceptional customer service. Proficient in engaging prospective customers and effectively communicating property features and community details.

Highest-signal resume keywords

Property Tours AdministrationCustomer Service ExcellenceVirtual Tour ConductingMicrosoft Office Suite ProficiencySales Experience in Property Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property ManagementSales TechniquesCustomer InteractionVirtual Tour TechnologyAudio and Video Capabilities

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving Skills

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Multifamily HousingCommunity FeaturesNeighborhood KnowledgeProspective Customer Engagement

About the role

Key responsibilities & impact

Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
Promptly respond to pre tour, during tour, and post tour assistance needs
Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood

Requirements

What you’ll need

A high school diploma or equivalent (GED) is required
At least one year of experience in multifamily or related property management is preferred
Experience in a sales position, particularly one requiring customer interaction is preferred
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required

Benefits

Comp & perks

Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
Employee stock purchase plan
20% discount on our incredible apartment homes