Avalon

Client Services Lead

Avalon

full-time

Posted on:

Location Type: Office

Location: Buffalo • New York • United States

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Salary

💰 $19 - $20 per hour

Job Level

Senior

About the role

  • Responsible for the overall management of the service department's day to day operations
  • Works closely with sales team members to ensure projects are put into production and delivered on time
  • Helps to develop department policies and procedures to sustain the highest-level client satisfaction
  • Hires entry-level client service team members
  • Trains new team members on client service policies, procedures, and best practices
  • Organizes and oversees the schedules and work of assigned team
  • Conducts performance evaluations and 1 on 1 meetings that are timely and constructive
  • Handles discipline and termination of team members as needed and in accordance with company policy
  • Coordinates pick up and deliveries with sales and client services team members
  • Responsible for routine vehicle maintenance
  • Assists with pickup and delivering projects to client offices using company provided vehicle
  • Services all walk in clients with their project requests by providing product and service information
  • Directs all shipping and handling of client projects
  • Coordinates office meetups on a necessary basis
  • Gathers all client instructions for projects at time of pick up
  • Checks that all materials needed for each project are in house and arrange for purchase of any specialty items that are not on hand
  • Price and invoice each project assigned
  • Inputting project information per client instructions into Print Job Manager so production teams know how the project should be produced
  • Price quoting for: new clients, walk in clients and small accounts
  • Resolve project issues with clients
  • Final check the completion of all jobs before they leave service department and head out for delivery
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Operations Manager or other appropriate team members
  • Communicates department supply needs to department team lead
  • Maintains a clean company vehicle, communicate any cost related items to operations manager
  • Other responsibilities as assigned by management

Requirements

  • Minimum of a high school diploma, associate degree in business or related field preferred
  • 1-2 years of proven experience as a customer service rep, sales / admin assistant
  • Previous management experiences in a Team Leader role, highly desired
  • Possess strong time management, communication, attention to detail and critical thinking skills.
  • Ability to operate desktop computer, scanner and other common office equipment including copiers, printers, etc.
  • Basic math and computer knowledge.
  • Proficiency in all Microsoft Office applications and NetSuite preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject managementperformance evaluationpricinginvoicingtime managementattention to detailcritical thinkingbasic mathMicrosoft Office
Soft Skills
communicationteam leadershiporganizational skillsproblem-solvingtrainingclient satisfactiondiscipline handlingrecommendation makingschedulinginterpersonal skills
Certifications
high school diplomaassociate degree in business