FIU Manager – Model & Analytics
SouthState Bank
Strategic Account Services Manager
Availity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supporting the relationship between complex assigned accounts and Availity, and acts as a point of contact for accountability, issue escalation/resolution, and product implementations
- Supporting aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations
- Obtaining, utilizing, and accurately summarizing key competitive data to affect positive account growth
- Working with cross functional teams to coordinate and implement new functionality for assigned payers
- Staying current on industry and competitive trends and applies knowledge of marketplace to account planning processes
- Identifying and coordinating marketing, management, and technical resources necessary to achieve existing account up-sell objectives
- Communicating with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings
- Consulting with Health Plan customers to identify and qualify opportunities to up-sell new products or services
- Monitoring and supporting retention through volume analysis and account penetration
- Reporting regularly on the progress and accomplishment of stated goals by updating metrics that track results
- Building strong inter-departmental relationships to achieve individual and Account Management team objectives
- Establishing, maintaining, and updating Relationship Account Plans with all assigned accounts
Requirements
- At least 3 years of account OR customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling
- Associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor’s degree a plus
- Strong interpersonal skills
- Experience facilitating meetings and engaging with multiple stakeholders at all levels of the organization
- Team player that works in support of others and in close collaborative partnership
- Knowledge of healthcare payer processing, provider/hospital office operations, customer service and IT operations
- Problem-solver who listens to business problems and can provide potential solutions
- Exceptional customer service skills
- Strong analytical and research skills
- Highly motivated, self-starting, and proactive – not reactive
- Demonstrated ability to use discretion and make sound decisions
- HIPAA (Health Insurance Portability and Accountability Act) knowledge
Benefits
- A competitive salary
- Bonus structure
- Generous HSA company contribution
- Healthcare, vision, dental benefits
- 401k match program starting on day one
- Unlimited PTO for salaried associates + 9 paid holidays
- 19 days of PTO for hourly associates starting
- Gym membership reimbursement up to $250/year
- Education reimbursement
- Paid Parental Leave for both birth and adoptive parents
- Community engagement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer managementsalessolution sellingdata analysiscompetitive analysisaccount planningup-sellingrelationship managementhealthcare payer processing
Soft skills
interpersonal skillsproblem-solvingcustomer serviceanalytical skillsteam playercommunicationcollaborationmotivationdiscretiondecision-making
Certifications
associate degreebachelor's degreeHIPAA knowledge
