Senior Associate, Vendor Operation Manager
Capital One
Field Care Manager, Behavioral Health
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $59,300 - $80,900 per year
Job Level
JuniorMid-Level
About the role
- Perform primarily face to face and telephonic assessments with members.
- Serve as the primary point of contact.
- Provide integrated care to ensure members receive timely, high-quality, and coordination services that meet their unique needs.
- Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
- Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), and justice-involved members.
- Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination.
- Complete all required assessments, including the Comprehensive Risk Assessment (CHRA).
- Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
- Improve member’s health literacy while simultaneously addressing health related social needs to positively impact member’s healthcare outcomes and well-being.
- Serve as the quarterback of the member’s interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.
- Facilitate ICT meetings, ensuring seamless communication among providers, Service Coordinators, and Care Management Extenders.
- Engage in biannual and quarterly face-to-face visits, ensuring continuous monitoring and proactive intervention.
Requirements
- Bachelor’s degree in social work, psychology or other health or human services related field
- Virginia licensed LMHP, LPC or LCSW
- Minimum of 2 years of post-degree clinical experience in behavioral health setting
- Case management experience working with complex SMI or SED population
- Must reside in Roanoke/Alleghany region or Surrounding Areas.
- Ability to travel to region-based facilities and homes for face-to-face assessments.
- Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport
- Ability to work with minimal supervision within the role and scope
- Ability to use a variety of electronic information applications/software programs including electronic medical records
- Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel
- Ability to work a full-time schedule
- Valid driver's license, car insurance, and reliable transportation.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- paid time off
- company and personal holidays
- volunteer time off
- paid parental and caregiver leave
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
behavioral health servicescrisis interventioncare coordinationComprehensive Risk Assessment (CHRA)case managementclinical experiencehealth literacytreatment plansinterdisciplinary care team (ICT)monitoring and intervention
Soft skills
oral communicationwritten communicationinterpersonal skillsrapport buildingminimal supervisionteam collaborationproblem-solvingempathytrust buildingpassion for consumer experiences
Certifications
Virginia licensed LMHPVirginia licensed LPCVirginia licensed LCSW
