AVAHI

Call Center Representative

• Lead customer experience strategy and solution design for Amazon Connect practice
• Conduct customer discovery engagements to understand existing contact center operations and customer journeys
• Develop target-state CX strategies and contact center solution designs that align with customer business objectives
• Produce detailed solution specifications for Amazon Connect implementations
• Collaborate with Avahi’s Amazon Connect Engineers to ensure solution designs are technically feasible and ready for implementation
• Advise customers on contact center operations best practices including workforce management fundamentals, quality assurance frameworks, and agent performance optimization
• Support the sales team in qualifying contact center opportunities and contributing to proposal development
• Develop thought leadership content (blog posts, case studies, webinar content) that positions Avahi as a credible Amazon Connect and CX partner

Contact Center CX Consultant

Solutions Engineer

• Build and maintain strong technical relationships with customers, acting as their trusted advisor for AI/ML adoption.
• Manage the overall technical relationship between Avahi, AWS, and customers, providing recommendations for security, performance, reliability, and cost optimization.
• Educate customers on AI/ML/GenAI best practices and guide them through cloud-native architectural solutions.
• Design and deliver scalable, flexible, and resilient AI/ML architectures tailored to customer requirements.
• Guide customers in refactoring applications or building entirely new cloud-native AI/ML systems.
• Leverage AWS services, such as SageMaker and Bedrock, to implement state-of-the-art AI/ML solutions.
• Create and share best practices, technical content, and reference architectures (e.g., whitepapers, blogs, workshops).
• Evangelize running AI/ML workloads on AWS through public speaking, workshops, meetups, and conferences.
• Serve as the voice of the customer, capturing feedback to influence Avahi’s service offerings and AWS roadmap features.
• Collaborate with internal teams to ensure successful implementation of AI/ML projects.
• Conduct training sessions and workshops for internal teams, customers, and partners to share AI/ML knowledge.

AI/ML Solutions Architect

Backend Engineer

• Develop Scalable Systems: Design and maintain backend systems for document retrieval, processing, and AI integration.
• Create Python Libraries: Build robust Python libraries that leverage AWS services to support GenAI solutions.
• Open Source Contributions: Contribute to and open-source internal tools to improve backend workflows.
• API Development: Implement and optimize APIs for serving machine learning models, vector databases, and embeddings.
• Model Integration: Build systems that integrate fine-tuned AI models with databases and other backend services.
• Backend Architecture: Design high-performance backend architectures for AI training simulations.
• Automation and Monitoring: Develop automated systems to monitor and optimize backend processes, addressing performance bottlenecks and resource allocation.
• Performance Insights: Build tools to generate logs, metrics, and visualizations to monitor backend performance and improve efficiency.

Sales

• Set and own annual and quarterly revenue targets in partnership with the CEO and CFO
• Define Avahi’s GTM strategy across verticals, segments, and geographies
• Build and refine a repeatable, metrics-driven sales process from top-of-funnel through close
• Establish pricing, packaging, and deal structuring standards for cloud and AI/ML engagements
• Recruit, onboard, and develop a world-class sales team
• Create a coaching culture with structured ramp, enablement, and performance management programs
• Partner with HR to design compensation plans, career ladders, and quota frameworks that attract and retain top talent
• Manage and grow Avahi’s AWS partnership — including co-sell motions, Marketplace listings, and Partner Funding programs
• Develop strategic alliances with ISVs, system integrators, and channel partners to expand reach
• Drive pipeline hygiene and forecasting accuracy in CRM (HubSpot); deliver reliable commit to the executive team
• Partner with CTO and Presales to ensure seamless handoffs and strong client satisfaction
• Collaborate with marketing on demand generation, content, and events strategy
• Serve as an executive sponsor for strategic accounts and key deals

Vice President of Sales

Account Manager

• Identify, qualify, and close new business opportunities within assigned territories or verticals.
• Develop account strategies to achieve revenue goals and expand Avahi’s customer base.
• Build productive relationships with AWS sales teams to foster collaboration and drive mutual success.
• Establish and maintain relationships with key stakeholders, including C-level executives, at client organizations.
• Serve as a trusted advisor by understanding clients' challenges and aligning Avahi’s cloud solutions to address their needs.
• Engage clients with tailored presentations and solutions that showcase Avahi’s expertise in AWS cloud transformation.
• Collaborate with Avahi’s technical teams and Solutions Architects to craft customized proposals for cloud migrations, modernization, and DevOps services.
• Lead discussions with clients to demonstrate the ROI of AWS solutions and secure buy-in from decision-makers.
• Maintain accurate records of leads, opportunities, and client interactions in HubSpot.
• Provide regular forecasts, updates, and insights to sales leadership.
• Monitor progress toward sales targets and identify opportunities for upselling or cross-selling Avahi services.
• Work closely with delivery teams to ensure successful project execution and high customer satisfaction.
• Collaborate with marketing teams on prospecting campaigns and demand-generation activities.
• Share insights and feedback to enhance Avahi’s sales strategies and service offerings.

Chief Technology Officer

• AI GTM strategy. Define Avahi's AI/GenAI go-to-market, including which industries, which use cases, which buyer personas, and which AWS services we lead with.
• Customer-facing AI advisory. Be the senior technical voice in our largest enterprise pursuits.
• AWS-facing evangelism. Build deep relationships with AWS solutions architects, partner managers, and AI specialist teams.
• External thought leadership. Author Avahi's AI point of view in long-form (whitepapers, AWS co-authored content), short-form (LinkedIn, conference keynotes), and on stage.
• Solutions Engineering & AI Pre-Sales leadership. Own the team that builds demos, runs POCs, and supports sales technically.
• Demo and reference architecture portfolio. Build a living library of working AI demos and reference architectures that customers and AWS sellers actually want to see.
• Partnership with CTO and CRO. Co-own the seam between platform engineering and revenue execution.

Contact Center CX Consultant

AI/ML Solutions Architect

Backend Engineer

Vice President of Sales

Account Manager

Field CTO, AI