Ava Labs

Customer Support

• Provide end-user support through a Help Desk ticketing system and other social channels such as Discord, Reddit, and X.
• Write and maintain a vast library of visual and written how-to guides, informative articles, and other support content regarding the Avalanche ecosystem and the Core suite to facilitate self-support for end users.
• Report user feedback, suggestions, and trends occurring for users to appropriate teams and escalate more complex issues to PMs, Developer Relations, or Platform Engineers as needed.
• Collaborate with other Product Support team members in providing internal teams and external users with exceptional customer support and serve as a subject matter expert.
• Testing, documenting, and reporting bugs in Avalanche products and related software/hardware (Core Suite, Explorer, Ledger wallet, etc).
• Attend department-wide meetings to share end user feedback and bug reports to the appropriate teams for triage and resolution.
• Other duties as assigned.

Product Support Specialist

Backend Engineer

Senior Backend Engineer

Full-stack Engineer

• Design, develop, and maintain crypto wallet systems using TypeScript, Node, REST API, & Go; advance the client application experience.
• Architect modular, scalable backend systems with strong security and performance.
• Work closely with Partners to optimize configurations and setups for Ava Labs products.
• Provide technical guidance across Business Development, Product, Security, Finance, and Engineering teams.
• Assess opportunities and recommend solutions tailored to client needs; establish architectures and systems for mass adoption while maintaining security.
• Demonstrate independent initiative and take full responsibility for delivering high-quality, secure backend solutions.

Senior Software Engineer, Institutional Custody

Frontend Engineer

• Architect and develop scalable, reusable cross-platform UI library for iOS and Android
• Develop layouts and components that ensure performant, user-friendly custody wallet experiences
• Implement overall mobile application layouts translating complex requirements into intuitive, secure interfaces
• Create developer libraries and SDKs to support integration and reuse
• Collaborate with frontend engineers, designers, product, and security teams to deliver end-to-end solutions

Senior React Native Engineer

Site Reliability Engineer

• We are seeking a Senior DevSecOps Engineer to work closely with our DevOps team and play a critical role in securing and optimizing our cloud infrastructure. You will work to ensure that security is embedded into every stage of our development and deployment processes.
• This role requires a strong balance of hands-on technical expertise, a proactive security mindset, and the ability to collaborate across teams to build secure, scalable, and reliable systems.
• Design, implement, and continuously improve secure cloud infrastructure in Azure, AWS and GCP
• Apply DevSecOps best practices to CI/CD pipelines, infrastructure as code (Terraform), and containerized workloads (Kubernetes, Docker)
• Lead automation efforts in hardening, access control, monitoring, and threat detection across all environments
• Conduct security assessments, identify vulnerabilities, and implement mitigation strategies
• Ensure compliance with industry standards and best practices for cloud security
• Develop security automation tools to improve efficiency and reduce manual interventions
• Stay ahead of emerging security threats and continuously evaluate new technologies and practices
• Provide strategic guidance on all activities related to infrastructure reliability, scalability and security
• Deep expertise in cloud platforms (AWS, Azure, GCP) with a strong understanding of their unique security models, services, and pitfalls
• Expert-level proficiency in modern DevOps tooling (Terraform, Kubernetes, Docker, CI/CD pipelines)
• Strong background in Linux systems security, including OS-level hardening, patching, and monitoring
• Solid understanding of cloud networking and orchestration across multiple cloud providers
• Experience integrating security testing tools into CI/CD workflows
• Knowledge of network security fundamentals (WAFs, VPNs, IAM, zero trust)
• Ability to collaborate effectively with engineering and product teams, translating security requirements into practical solutions
• Excellent problem-solving and communication skills with a proactive, ownership-driven mindset
• Proven track record of success in rapidly scaling environments
• Experience in development using Python or Go
• Experience with TEEs (SGX, SEV, Nitro) is a plus
• Experience with security compliance frameworks such as SOC 2, ISO 27001, FedRAMP is a plus

Senior DevSecOps Engineer

• Senior Full-Stack Engineer to join our pioneering team building the next generation of native cross-platform institutional digital asset management solutions. In this role, you will architect and develop a scalable, reusable cross-platform UI library that ensures a seamless user experience across mobile, desktop, and web platforms.
• You will implement the overall layouts for our native and web applications, translating complex requirements into visually appealing, intuitive, and secure interfaces.
• Technologies include TypeScript, React, React Native, React Server Components, Figma, Storybook, Signals, Observables, Shadcn, tRPC, Next.js, Drizzle, PNPM, Turborepo, Expo.
• Ship end-to-end features across mobile (React Native/Expo), web (React/Next.js + RSC), and backend (TypeScript/Node)—from design and implementation to telemetry, alerts, and incident response.
• Create reusable UI systems (components, tokens, themes) with Tamagui + Storybook to ensure consistent, accessible UX across iOS, Android, desktop, and web.
• Design secure user journeys for custody: strong authN/Z, role-based approvals, device trust/attestation, secure storage, and safe signing flows.
• Own APIs and data contracts (tRPC/HTTP/GraphQL, WebSockets, webhooks); plan versioning, migrations, and deprecations in a monorepo (Turborepo/PNPM/Bun).
• Raise reliability and performance via profiling, caching, offline/resume strategies, and robust error handling; define SLOs/dashboards for critical paths.
• Drive clarity from ambiguity: translate complex requirements into crisp specs and milestones; proactively identify risks, dependencies, and trade-offs.
• Champion engineering discipline: author ADRs/RFCs, strengthen code review and testing practices, and contribute to paved paths that other teams can adopt.
• Mentor peers through high-signal design reviews, pairing, and actionable feedback that levels up the team.

Product Support Specialist

Senior Backend Engineer

Senior Software Engineer, Institutional Custody

Senior React Native Engineer

Senior DevSecOps Engineer

Senior Fullstack Engineer, Custody