Ava Industries

Customer Support Specialist – Trainer

Ava Industries

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$50,000 - CA$60,000 per year

About the role

  • Provide exceptional customer support to clients via phone and email
  • Troubleshoot software issues and provide effective solutions
  • Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person
  • Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
  • Collaborate with the development team to identify and report software bugs and areas for improvement
  • Stay up-to-date on the latest features and updates to Ava EMR
  • Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website
  • Contribute to the ongoing improvement of our Customer Support processes

Requirements

  • Minimum 2 years of experience as an MOA in a medical office or hospital setting
  • Experience in hospitality or customer service is considered an asset and will be highly valued.
  • Exceptional interpersonal, verbal, and written communication skills with the ability to build rapport with customers
  • Ability to problem-solve issues and find solutions effectively
  • Proven ability to train individuals in a clear and concise manner
  • Highly organized with meticulous attention to detail
  • Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations
  • Strong understanding of medical terminology and clinical workflows.
  • Proficiency and/or knowledge with EMR software (ie: Wolfe, Accuro, Netcare, ConnectCare, CareConnect [BC], PSSuite, MedAccess)
  • Familiarity with relevant legislation, including the Alberta Health Information Act, PIPEDA, and FOIP
  • Self-motivated with a strong work ethic and a passion for continuous learning.
Benefits
  • Make a real difference in the healthcare industry
  • Be part of a dynamic and supportive team, with a strong emphasis on culture
  • Enjoy a flexible, remote work environment that prioritizes work-life balance
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingtrainingproblem-solvingmedical terminologyclinical workflowsEMR softwaredocument creationspreadsheet creationpresentation creation
Soft Skills
interpersonal skillsverbal communicationwritten communicationrapport buildingorganizationattention to detailself-motivationwork ethiccontinuous learning