Ava Industries

Backend Engineer

• Work with Ava’s Data Migrations team to import and export patient health data
• Build, design, and maintain the backend services we use to import and export patient data
• Take ownership of clinic-specific projects: oversee projects from the time you load the data in our test environment, through the back-and-forth feedback loop with the clinic, all the way to loading their data in production
• Assimilate feedback provided by our clients—clinics—and apply it to improve our ETL pipeline and meet client expectations
• Perform investigations of migration-related issues and reconstruct the course of events that took place, by accessing the data via the backend and analyzing the code that imported the data
• Write thorough specs for all the code you write

Backend Software Developer

Customer Support

• Provide exceptional customer support to clients via phone and email
• Troubleshoot software issues and provide effective solutions
• Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person
• Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
• Collaborate with the development team to identify and report software bugs and areas for improvement
• Stay up-to-date on the latest features and updates to Ava EMR
• Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website
• Contribute to the ongoing improvement of our Customer Support processes

Customer Support Specialist – Trainer

Project Manager

• Manage the end-to-end implementation of Ava’s EMR software with clinics across ON
• Collaborate with healthcare providers and clinic managers to understand their needs
• Customize clinic profiles within the EMR, adapting to the requirements of each clinic
• Deliver comprehensive training on Ava’s EMR functionality to clinic staff
• Build and maintain strong relationships with diverse stakeholders through effective collaboration
• Proactively manage expectations, provide progress updates, and skillfully navigate conflict resolution
• Plan, develop, and refine project management processes for efficiency and effectiveness