Ava Industries

Support Engineer

• Provide exceptional customer support to clients via phone and email
• Troubleshoot software issues and provide effective solutions
• Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person
• Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
• Collaborate with the development team to identify and report software bugs and areas for improvement
• Stay up-to-date on the latest features and updates to our Ava
• Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website
• Contribute to the ongoing improvement of our Customer Support processes

Customer Support Analyst – Trainer