AutoNation

Account Manager, Mobile Service

AutoNation

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Work with Business Development Managers, Service Advisors, and Fleet Technicians to ensure clients achieve the best outcome
  • Build and maintain strong customer relationships
  • Develop new business from existing clients and actively seek new sales opportunities
  • Oversee day-to-day operations and ensure all deliverables are met
  • Create monthly reports and maximize revenue/profit
  • Answer client inquiries and concerns
  • Liaise with cross-functional teams to improve the entire customer experience

Requirements

  • 5+ years of account management experience with a B2B emphasis
  • 3+ years of customer-facing experience in a high-tech or automotive environment
  • Consultative account management experience and or training
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Track record of success in customer satisfaction and retention
  • Understanding of fleet customer requirements (Uptime, TCO, business needs)
  • Preferred knowledge of fleets and their procedures and requirements
  • Strong verbal and written communication, and presentation skills
  • Demonstrated experience with problem-solving
  • Experience working with cross-functional teams
  • Willingness to travel to client locations and attend industry conventions and events
  • Proficient in Excel, PowerPoint, Power BI , and Word preferred
  • Experience in Salesforce
  • BA/BS degree in Business Administration, Sales or relevant field
Benefits
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer satisfactionconsultative account managementproblem-solvingfleet customer requirementsUptimeTCObusiness needs
Soft Skills
customer relationship managementattention to detailverbal communicationwritten communicationpresentation skillscross-functional teamwork