Global Adoption Team Manager
Autodesk
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
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Salary
💰 $107,000 - $192,390 per year
About the role
- Lead, coach, and develop a global team of Customer Adoption Specialists across multiple regions and time zones
- Establish clear performance expectations aligned to adoption, commercial expansion, and customer value realization
- Collaborate with the Operations Manager to implement consistent operating rhythms, KPIs, and reporting frameworks
- Provide ongoing feedback, structured development plans, and targeted support to help team members strengthen their effectiveness and grow in their roles
- Define and execute adoption strategies for key, strategically important accounts
- Partner closely with Sales, Product, Industry Strategy, and Operations to align adoption plans with commercial objectives and operational readiness
- Ensure customers achieve defined business outcomes tied to Informed Design capabilities
- Guide the team in navigating complex enterprise environments, including executive sponsors and cross-functional stakeholders
- Develop frameworks to measure and communicate customer value realization
- Track and report adoption metrics, expansion signals, and customer health indicators
- Collaborate with Marketing and Communications to adapt stories for external campaigns, events, and thought leadership initiatives
- Work closely with the Operations lead and other leadership colleagues to ensure alignment.
Requirements
- 10+ years of experience in Customer Success, Customer Adoption, or Enterprise Account Management within SaaS or technology environments
- 5+ years of experience leading global or distributed teams
- Demonstrated success driving measurable product adoption and customer value realization in strategic accounts
- Experience coaching and developing team members across varying levels of performance and experience
- Strong executive presence with the ability to communicate effectively at senior leadership levels
- Proven ability to operate in evolving or incubation-stage environments and bring structure and clarity where needed.
Benefits
- Health and financial benefits
- Time away and everyday wellness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessCustomer AdoptionEnterprise Account ManagementSaaSKPI developmentadoption strategiesperformance metricscustomer value realizationcoachingteam development
Soft Skills
leadershipcommunicationcollaborationexecutive presencefeedbackstrategic thinkingadaptabilitymentoringproblem-solvingcross-functional collaboration