Payroll Tax Compliance Analyst
Deel
Cloud
Technical Support Specialist, Civil3D
Autodesk
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Respond to support requests via web, chat, scheduled calls, and phone and adhere to documented processes
- Take ownership of customer cases from initial logging through to resolution
- Collaborate with product engineering, technical leads, and cross-functional teams to drive cases to closure
- Prioritize critical technical issues and monitor service level compliance
- Document support interactions in a company-wide case management system
- Escalate and consult unresolved issues with senior staff as required
- Research, verify, and document product defects
- Manage multiple projects and technical requests simultaneously and actively manage a personal backlog
- Manage customer and partner expectations by providing timely updates on progress
- Participate in product beta programs and product testing events
- Assist in development and maintenance of internal knowledge base via Knowledge-Centered Support (KCS) methodology
- Influence and contribute to product management and development to ensure successful improvements
- Report to a Product Support Manager and meet individual, team, and organizational goals
Requirements
- Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or a related field
- 6+ years of overall experience with competent knowledge in Civil 3D
- Knowledge and work experience in ReCap, Infraworks, and Vehicle Tracking is an added advantage
- Proficiency or familiarity with Construction and BIM industry needs and workflows
- Proficiency in the English language (written and verbal)
- Able to manage several projects and technical requests simultaneously, setting the right priorities
- Strong troubleshooting and analytical skills
- Additional knowledge of Autodesk BIM 360 cloud solutions (Collaboration for Civil), Dynamo, Forge, Generative design (preferred)
- Knowledge of Autodesk products such as AutoCAD, Navisworks, Recap, Structural Bridge Design (plus)
- Demonstrated ability to build and maintain strong relationships with partners and customers
- Excellent verbal and written communication skills
- Team player; enjoys supporting and interacting with team members
- Willingness to relocate to Bangalore, India and flexible to work EMEA shift timings (primarily 14:00 – 22:30)
