Autodesk

Strategic Program Manager – Customer Recognition Programs

Autodesk

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Define the global strategy for Autodesk’s customer recognition programs, ensuring alignment with company objectives and industry marketing priorities
  • Own end-to-end planning for the Design and Make Awards, 40 Under 40, and Champions Program, including nomination processes, selection criteria, judging panels, and winner activation
  • Design the programs for scalability, inclusivity, and measurable impact across AECO, D&M, and M&E industries
  • Partner with cross-functional teams to deliver high-quality experiences for nominees and winners
  • Partner with industry Customer Reference Managers to build and nurture relationships with top customers recognized through these programs
  • Create activation plans for award winners to participate in marketing opportunities
  • Establish, track, and report on KPIs to measure program success
  • Apply data-driven insights to continuously improve program design and execution
  • Serve as the primary point of contact for recognition programs, driving alignment across internal stakeholders and external partners
  • Influence senior leaders and collaborate with agencies to deliver world-class program experiences

Requirements

  • 7+ years of experience in program management, customer marketing, and/or customer advocacy in a global B2B environment
  • Proven ability to define strategy and execute complex programs with measurable outcomes
  • Strong program management skills, including budgeting, timeline management, and stakeholder alignment
  • Exceptional relationship-building and communication skills; ability to influence without authority
  • Passion for customer storytelling and advocacy; deep empathy for customer experience
  • Analytical mindset with experience applying performance metrics to strategy and execution
  • Experience in enterprise software or technology marketing (preferred)
  • Familiarity with global awards programs, community engagement, and influencer strategies (preferred)
  • PMP or similar certification is a plus (preferred)
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementcustomer marketingcustomer advocacybudgetingtimeline managementstakeholder alignmentperformance metricsdata-driven insightsstrategy executionmeasurable outcomes
Soft Skills
relationship-buildingcommunicationinfluence without authoritycustomer storytellingempathy for customer experienceanalytical mindsetcollaborationcross-functional teamworkprogram designactivation planning
Certifications
PMP