Autodesk

Technical Support Specialist – Civil 3D

Autodesk

full-time

Posted on:

Location Type: Remote

Location: Oregon • Texas • United States

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Salary

💰 $65,100 - $112,310 per year

About the role

  • Respond to support requests through multiple channels and following documented processes
  • Document support interactions in a company-wide case management system
  • Document problems and solutions in short and clear articles for our knowledge domain
  • Advance unresolved issues to senior staff
  • Research, verify, and document product defects
  • Manage personal backlog of support requests
  • Manage customer and partner expectations by providing updates on progress
  • Participate in product BETA programs and product testing events organized by the product division development teams
  • Remain informed on improvements in supported products in relevancy to the ENI industry
  • Support the fundamental development of knowledge base quality
  • Influence product management and product development to make improvements

Requirements

  • Bachelor's in Engineering or related
  • 3 years of ENI industry experience
  • Proficiency or familiarity using Autodesk Civil 3D software in a production environment
  • Customer Support and Troubleshooting Experience
Benefits
  • Health and financial benefits
  • Time away
  • Everyday wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Autodesk Civil 3Dcustomer supporttroubleshootingcase managementdocumentationproduct testingknowledge base development
Soft Skills
communicationproblem-solvingtime managementcustomer relationship management
Certifications
Bachelor's in Engineering