Senior Program Manager, Enterprise Experience
Autodesk
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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Job Level
Tech Stack
About the role
- Provide operational leadership for Autodesk’s Enterprise Experience program, ensuring alignment between global sales teams and functional partners
- Work with sales leaders to embed the Enterprise Experience program into go-to-market strategies, positioning Autodesk's enterprise offerings as a key driver of customer success
- Champion an outstanding customer experience by ensuring all program activities, processes, and touchpoints consistently deliver value and satisfaction to Autodesk enterprise customers
- Translate strategic objectives into concrete workflows and reproducible frameworks that scale effectively and support program goals
- Establish and manage program governance and operating rhythm, including updates, communications cadence, and milestone tracking
- Collaborate with cross-functional domain leads and subject-matter experts across the company to coordinate implementation, resolve dependencies, and ensure consistent execution
- Promote a systems approach by connecting people, processes, and data to strengthen collaboration and customer outcomes
- Ensure the development and evolution of key program processes, guides, and toolkits for the Enterprise Experience
- Identify and address gaps or inefficiencies in workflows, recommending and implementing improvements that increase agility, visibility, and efficiency
- Keep program documentation, templates, and reference materials up to date to ensure consistency and enable onboarding
- Act as a change agent by encouraging adoption of best practices and instilling a continuous improvement mindset across international teams
- Lead program analytics and performance reporting, coordinating the development of dashboards and KPIs to track engagement, adoption, and impact
- Provide data-driven insights to guide strategic decision-making, resource allocation, and program evolution
- Translate complex data into clear, actionable narratives that communicate program progress and outcomes to stakeholders and leadership
- Ensure concise, consistent, and transparent communication among program participants, account teams, and executives
- Facilitate cross-functional alignment by bringing marketing, sales, operations, and customer success teams together around common objectives
- Build trusted relationships at all levels and across functions, influencing outcomes through collaboration and clarity rather than authority
- Support preparation of executive-ready documents and briefings that clearly present program performance, insights, and strategic direction
Requirements
- More than 8 years of program or project management experience in a global matrixed organization
- Proven ability to lead complex cross-functional initiatives involving multiple stakeholders and dependencies
- Demonstrated experience translating strategy into operational frameworks adaptable across teams
- Strong analytical and problem-solving skills, with experience in data reporting and process optimization
- Excellent communication and stakeholder management skills; ability to build trust, alignment, and shared accountability
- Proficiency with tools such as Microsoft Teams, Airtable, Microsoft Office Suite, Slack (or equivalent)
- Preferably experience collaborating with or supporting customer-facing enterprise account teams
- Knowledge of Agile methodologies or continuous improvement is a plus
Benefits
- Annual cash bonus
- Stock awards
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementdata reportingprocess optimizationAgile methodologiesperformance reportingworkflow developmentanalyticsKPI trackingchange management
Soft skills
leadershipcommunicationstakeholder managementcollaborationproblem-solvingtrust buildingstrategic thinkinginfluencecontinuous improvementcustomer experience