AutoCamp

Sales

• Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings.
• Solicit and convert bookings for hot leads database.
• Processing online reservations and responding to guest email inquiries and comments.
• Run daily reports for reservations, revenue management and operational departments.
• Answer General Reservations e-mails and forward any inquiries group sales.
• Maintain expert knowledge of all AutoCamp promotions and packages.
• Maintain expert knowledge of all AutoCamp booking policies.
• Up-sell rooms and add-on’s where possible according to established procedures to maximize revenues.
• Handle guest complaints where applicable.
• Process Transient, Group, Wholesale and OTA reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival.
• Interacting professionally with guests in both email and face to face interactions.
• Comply with Autocamp standards while working harmoniously and professionally with co-workers and guests.

Reservations & Sales Agent