AutoCamp

Reservations & Sales Agent

AutoCamp

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings.
  • Solicit and convert bookings for hot leads database.
  • Processing online reservations and responding to guest email inquiries and comments.
  • Run daily reports for reservations, revenue management and operational departments.
  • Answer General Reservations e-mails and forward any inquiries group sales.
  • Maintain expert knowledge of all AutoCamp promotions and packages.
  • Maintain expert knowledge of all AutoCamp booking policies.
  • Up-sell rooms and add-on’s where possible according to established procedures to maximize revenues.
  • Handle guest complaints where applicable.
  • Process Transient, Group, Wholesale and OTA reservations.
  • Call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations.
  • Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival.
  • Interacting professionally with guests in both email and face to face interactions.
  • Comply with Autocamp standards while working harmoniously and professionally with co-workers and guests.

Requirements

  • Minimum of one year experience in hotel reservations/front desk operations/customer facing role is required.
  • Candidates with prior reservations call center experience will be given priority consideration.
  • Knowledge of property management systems required.
  • Revinate, Infor HMS and SynXis knowledge preferred.
  • Customer Service background is strongly preferred.
  • Experience in a high volume call center highly desired.
  • Previous sales experience is preferred.
  • Must exhibit excellent telephone skills and demeanor.
  • Must possess basic sales skills.
  • Candidates with a degree in hospitality, or similar, are preferred.
  • Ability to quickly and positively establish rapport is required.
  • Above average communication skills - both written and oral - are required.
  • Current Autocamp employees with prior experience in a luxury hotel/environment will receive priority consideration.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hotel reservationsfront desk operationscustomer servicesales skillsproperty management systemsRevinateInfor HMSSynXishigh volume call center experienceonline reservations processing
Soft Skills
excellent telephone skillsability to establish rapportabove average communication skillsprofessional interactionhandling guest complaintsteamworkcustomer-facing skillsproblem-solvingattention to detailup-selling
Certifications
degree in hospitality