AUTO1 Group

Customer Support

• You are the team's primary technical point of contact and support colleagues with questions, uncertainties, or escalations
• You assist with quality assurance and help continuously improve our processes
• You onboard new team members and ensure a structured training process
• You contribute to day-to-day operations during staffing shortages

Senior 1st-Level Customer Service – Remote (Germany-wide)

Backend Engineer

• Architect, develop, ship, monitor, and maintain throughout the whole software development life cycle in our service-oriented platform with currently 300+ restful microservices
• Use your experience, hands-on, thinking outside the box, and can-do attitude to solve complex problems
• Raise the bar and drive technological innovations to keep AUTO1 at the cutting edge
• Lead by example and mentor those around you to push boundaries and excel
• Collaborate with various engineering and product teams and stakeholders to ensure our high business standards, and take the chance to get involved with other technologies and other fields of software development

Senior Java Engineer

• Join the Retail Team; a mix of strong engineers and technical hands-on managers
• Share ownership of the entire development lifecycle
• Investigate, architect, develop, ensure quality, ship, monitor, and maintain business critical services and components
• Solve complex problems with a hands-on attitude to raise the bar and drive platform innovation
• Collaborate and communicate, driving PoC’s, refactorings, and evangelizing best practices
• Contribute to improve our tech stack which mainly runs on Spring 5, Java 11+, AWS ECS, Lambdas and more

Senior Java Engineer, Retail

Data Scientist

• Collaborate closely with your team and key stakeholders to convert business requirements into Machine Learning solutions.
• Foster a culture that values data-driven decision-making within the organization and aid in the enhancement of our data platform.
• Offer ML and engineering expertise and ensure your team builds, deploys and maintains high standards models.
• Drive innovation and creativity within your team, encouraging them to explore new data science techniques and approaches.
• Empower your team by supporting members to grow and take ownership of data science projects.
• Cultivate and demonstrate an action-oriented approach, encouraging your team to experiment, iterate, drive initiatives forward, even amidst ambiguity and continually assess and improve the team's performance, setting clear expectations and providing constructive feedback.

Team Lead Data Science

Marketing Analyst

• Take full ownership of planning, executing, and optimizing campaigns across Google Ads, Microsoft Ads, and Meta platforms.
• Analyze complex data sets using in-house tools to identify growth opportunities.
• Manage and allocate budgets for your market’s channels, ensuring maximum impact and business growth.
• Proactively generate and implement test ideas to optimize existing channels and expand into new ones.
• Collaborate with cross-functional teams on campaign planning, creative assets, reporting, automation, and optimization.

Performance Marketing Analyst

• Maintain subject-matter oversight within the team, contribute to process improvements, and support Sylvia, our Team Lead
• Manage the operational document handling for our vehicle inventory and independently coordinate the handling and dispatch of documents
• Monitor the entire process and ensure complete receipt of documents to guarantee smooth operations
• Act as the primary contact for customers regarding vehicle documents and short-term license plates
• Coordinate deliveries to ensure timely arrival for our customers and diagnose causes of delays when they occur
• Serve as the communicative interface between customers, internal departments, and external partners
• Keep an up-to-date overview of pending tasks and set priorities within the team
• Help ensure that our customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!

Customer Service — Order Processing

• First point of contact for customers from order through vehicle handover
• Collaborate with other departments on orders
• Maintain an overview of upcoming tasks

Customer Service Representative, 2nd Level Support

• Be the first point of contact and guide customers from online ordering through to verification
• Research order status in close collaboration with colleagues from other departments and ensure the smooth delivery of our vehicles
• Maintain an overview of pending tasks at all times and help set priorities within the team
• Help ensure customers receive their new car as quickly as possible — with our unique Glastruck delivered straight to their doorstep!