AUTO1 Group

Customer Support

• Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
• Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
• Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
• Enable AUTO1 group’s tech-teams to deploy conversational AI solutions for their customer touch points
• Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
• Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.

Senior Product Manager, Conversational AI for Customer Service

• An attractive mix of in- & outbound calls for appointment coordination and planning
• Customer preparation for their appointment in one of our 24 NL branches
• Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
• Go the extra mile to engage customers; always a positive and proactive approach even dealing with a complaint

Customer Service, Dutch Speaker

Backend Engineer

• Play a pivotal role in revolutionizing the automotive industry
• Develop cutting-edge tools and applications
• Focus on the consumer financing area of our retail website, Autohero
• Take ownership of our applications, ensuring they meet the highest quality standards and deliver exceptional value to our clients
• Propose and lead innovative solutions and drive impactful changes that address both technical and business challenges
• Share ownership of the full development lifecycle, from investigation and architecture to QA, deployment, monitoring, and maintenance of critical services
• Tackle complex problems with a practical, hands-on approach, driving platform innovation
• Collaborate closely, lead PoCs and refactoring initiatives, and promote best practices while maintaining a balanced and open-minded perspective
• Actively contribute to evolving and enhancing the tech stack

Senior Java Engineer, Retail

Sales

• Erschließe neue Geschäftsbeziehungen, indem du telefonisch Vertriebspartner gewinnst
• Sei ein Teamplayer und arbeite in einem Sales-Team
• Bringe deine Persönlichkeit ein und gestalte deine Tagesplanung selbst nach eigenen Prämissen

Mitarbeiter im Vertriebsinnendienst, Telesales

Product Manager

• Develop and own the product strategy and roadmap
• Lead the full product development lifecycle
• Use data analysis and A/B experimentation to guide decisions
• Identify and execute quick-win opportunities
• Gather and assess product analytics and user feedback

Senior Product Manager – Autohero

• Be the first point of contact and guide your customers from the online order through to verification
• Investigate order status in close collaboration with colleagues from other departments and ensure the smooth delivery of our vehicles
• Maintain a clear overview of outstanding tasks at all times and help the team set priorities
• Help ensure that customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!

Customer Service Representative – Online Check-Out (m/f/d)

Call Center Representative

• Be the first point of contact and guide customers from the completed order through to vehicle handover
• Research the current status of orders in close cooperation with colleagues from other departments and ensure the smooth delivery of our vehicles
• Maintain an overview of pending tasks at all times and help set priorities together with the team
• Help ensure customers receive their new car as quickly as possible — using our unique glass truck and delivering directly to their doorstep!

Customer Service, Call Center Agent

• Own product strategy for Ad & Inventory Management, ensuring high-quality, fast vehicle listings across multiple markets
• Collaborate with tech and business teams to deliver impactful products that drive growth and operational efficiency
• Optimize ad publishing and performance; develop new features to improve inventory turn and buyer experience
• Analyze key metrics, identify bottlenecks, and drive continuous improvement
• Translate complex processes into clear, scalable requirements for your tech squad

Product Manager, Ad Management, Inventory Management

Compliance

• Support the implementation and development of compliance policies and standards, including the expansion of the AUTO1 Compliance Management System
• Assist in preparing comprehensive compliance risk analyses for management
• Act as a point of contact for all compliance-related day-to-day questions (compliance advisory)
• Advise the management team and other business units on all compliance-related matters and contribute to a variety of projects
• Support monitoring and the implementation of group-wide standards

Compliance Manager

• You analyze and assess damage and defects on used cars based on photos, videos or repair estimates, taking into account our high quality standards, and work closely with our automotive workshops.
• As the communicative interface, you coordinate between customers, internal departments and external service providers.
• Serve as a technical advisor to your team, using your expertise to support technical questions and actively contribute to the improvement of processes and solutions.
• With your solution-oriented approach and technical know-how, you ensure that the Autohero buying experience remains positive for our customers.

Customer Service Representative, Automotive Background

• Du bist die Stimme unserer Premium-Gebrauchtwagenplattform und betreust unsere privaten Kaufinteressenten telefonisch und per E-Mail (keine Videotelefonie).
• Mit deinem Verhandlungsgeschick überzeugst du unsere Kunden und erzielst durch persönliche Betreuung deine Verkaufserfolge.
• Du arbeitest ausschließlich mit vorqualifizierten Kunden – keine Kaltakquise!
• Du begleitest den gesamten Kaufprozess: von der ersten Anfrage bis hin zum erfolgreichen Abschluss und bist dabei stets ein kompetenter Ansprechpartner.
• Durch den Verkauf von Zusatzleistungen wie Garantieverlängerungen, Finanzierungen und weiteren Angeboten steigerst du dein Gehalt durch Cross- und Upselling.

Vertriebsmitarbeiter – keine Kaltakquise

Project Manager

• Optimize warranty and services sales offering
• Ensure best-in-class operational performance
• Participate in the development of new services
• Review and improve existing processes and products
• Leverage technology and data to decrease costs and maintain customer satisfaction
• Central point of connection between internal and external stakeholders
• Set up financial targets and planning infrastructure

Senior Project Manager – Automotive Warranty and Services

• Use your previous experience and skills to review, challenge, and ultimately improve existing processes and products
• Leverage technology and data decreasing costs while maintaining a high level of customer satisfaction
• Ensure best practices are known and shared between all local entities in Europe
• Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
• Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
• Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, design training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

• Drive commercial performance of consumer financing and private leasing for Autohero customers.
• Design and optimize financial products: pricing, interest rates, and partnership models.
• Lead process implementation and operational improvements for finance offerings.
• Collaborate with Product, Tech, Marketing, Legal, and external partners to launch new customer solutions.
• Use data-driven insights to develop products that transform the online car buying experience.
• Act as the central point of contact between internal teams and financing partners.

Senior Project Manager – Automotive Financing Strategy

• Drive commercial performance of consumer financing and private leasing for Autohero customers
• Design and optimize financial products: pricing, interest rates, and partnership models
• Lead process implementation and operational improvements for finance offerings
• Collaborate with Product, Tech, Marketing, Legal, and external partners to launch new customer solutions
• Use data-driven insights to develop products that transform the online car buying experience
• Act as the central point of contact between internal teams and financing partners