Auto-Owners Insurance

Claims Specialist

• handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
• provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• complete the Company’s claims training program for the assigned line of insurance
• investigate, evaluate, and settle entry-level insurance claims
• study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• learn and comply with Company claim handling procedures
• develop entry-level claim negotiation and settlement skills
• build skills to effectively serve the needs of agents, insureds, and others
• meet and communicate with claimants, legal counsel, and third-parties
• develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Entry Level Claims Representative

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to all relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Casualty Claims Representative

• handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to investigation, evaluation, and claim resolution
• provides service to agents, insureds, and others to ensure claims resolve accurately and timely
• requires mastery of claims-handling skills
• investigate and assemble facts, determine policy coverage, evaluate amount of loss, analyze legal liability
• handle multi-line property and casualty claims with an emphasis on property claims
• become familiar with insurance coverage by studying insurance policies, endorsements and forms
• work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• ensure that claims payments are issued in a timely and accurate manner
• handle investigations by phone, mail and on-site investigations

Field Claims Representative

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

• Assemble facts, determine coverage, evaluate the amount of loss
• Analyze legal liability, make payments in accordance with coverage, damage and liability determination
• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
• Follow claims handling procedures and participate in claim negotiations and settlements
• Deliver a high level of customer service to agents, insureds, and others
• Handle investigations by telephone, email, mail, and on-site investigations
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed
• Handle complex and unusual exposure claims effectively through on-site investigations and participation in mediations, settlement conferences, and trials
• Handle confidential information according to Company standards and applicable law, regulation, or rule

Bodily Injury Claims Specialist

• Assemble facts, determine coverage, evaluate the amount of loss
• Analyze legal liability, make payments in accordance with coverage
• Perform other functions or duties to properly adjust the loss
• Study insurance policies, endorsements, and forms
• Follow claims handling procedures and participate in claim negotiations and settlements
• Deliver a high level of customer service to agents, insureds, and others
• Meet with people involved with claims, sometimes outside of the office environment
• Handle investigations by telephone, email, mail, and on-site investigations
• Maintain appropriate adjuster’s license(s)
• Handle complex and unusual exposure claims effectively

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Branch Claims Representative

• Frequent travel up to 21 days at a time and is required upon short notice to location of catastrophe
• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses
• Familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work towards the resolution of claims, possibly attending arbitrations, mediations, depositions or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner

Catastrophe Claims Representative

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Auto Claims Representative

• Handle insurance claims under close supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Complete the Company’s claims training program for the assigned line of insurance
• Investigate, evaluate, and settle insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Auto Claims, Bodily Injury, PIP Claims Representative

• Handle entry-level insurance claims under close supervision
• Investigation, evaluation, and claim resolution
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Complete Company’s claims training program for the assigned line of insurance
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

• Investigate, evaluate, and settle entry-level insurance claims
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary
• Ensures that claims payments are issued in a timely and accurate manner
• Service the needs of agents, policyholders and others
• Handle investigations by phone, mail and on-site investigations

Claims Representative Internship

• handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
• provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• complete the Company’s claims training program for the assigned line of insurance
• investigate, evaluate, and settle entry-level insurance claims
• study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• learn and comply with Company claim handling procedures
• develop entry-level claim negotiation and settlement skills
• meet and communicate with claimants, legal counsel, and third-parties
• develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

• Be available for frequent travel up to 21 days at a time
• Travel is required upon short notice to location of catastrophe, which would most likely be out of state
• Meet the physical demands required for the position including carrying and climbing a ladder
• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses
• Be familiar with insurance coverage by studying insurance policies, endorsements, and forms
• Work towards the resolution of claims, possibly attending arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner