Auto Claims Representative
Auto-Owners Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Brentwood • Tennessee • United States
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About the role
- handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
- provide service to agents, insureds, and others to ensure claims resolve accurately and timely
- complete the Company’s claims training program for the assigned line of insurance
- investigate, evaluate, and settle entry-level insurance claims
- study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
- learn and comply with Company claim handling procedures
- develop entry-level claim negotiation and settlement skills
- meet and communicate with claimants, legal counsel, and third-parties
- develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
- study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements
Requirements
- Bachelor’s degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task and make decisions independently
- Above average communication skills (written and verbal)
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
- Continually develop product knowledge through participation in approved educational programs.
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays, vacation days, personal time, and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance claims handlingclaim investigationclaim evaluationclaim resolutionclaim negotiationloss adjustmentmathematical problem solvingreport writingdata organizationproperty/casualty claims
Soft Skills
communication skillsdecision makingmulti-taskingconfidentialityproblem resolutioninterpersonal skillsorganizational skillsindependenceadaptabilitycustomer service
Certifications
adjuster’s license