Casualty Claims Representative
Auto-Owners Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Kentucky • North Carolina • United States
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Job Level
About the role
- Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
- Analyze and interpret policy coverage and determine liability and damages
- Negotiate claims settlements in accordance with company procedures and within authority limits
- Communicate claim status to all relevant stakeholders, including insureds and agents
- Maintain accurate documentation in company systems and adhere to regulatory and internal standards
- Participate in training and education programs to enhance claim-handling skills
- Travel as needed for onsite investigations or meetings
- Maintain punctual attendance according to an assigned work schedule at a Company-approved work location
Requirements
- Bachelor’s degree or equivalent combination of education and related experience
- At least 1 year of related insurance or claims experience
- Basic understanding of casualty policy language
- Strong verbal and written communication
- Ability to gather and interpret information for effective claims resolution
- Demonstrated ability to manage time and tasks efficiently
- Interpersonal skills to deal with diverse customers and situations
Benefits
- friendly work environment
- structured training program
- employee mentoring
- excellent compensation/benefits package
- competitive base salary
- matched 401(k)
- fully-funded pension plan (once vested)
- bonus programs
- generous paid time off including holidays, vacation days, personal time, and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
casualty claims investigationpolicy coverage analysisliability determinationclaims negotiationdocumentation maintenanceregulatory complianceclaims resolutiontime managementinformation gatheringtask management
Soft Skills
verbal communicationwritten communicationinterpersonal skillscustomer serviceproblem-solvingattention to detailorganizational skillsadaptabilityteam collaborationtraining participation
Certifications
Bachelor’s degree