Autism Behavior Support

Manager

• Oversee the daily operations of the Prior Authorization department while driving process improvements.
• Lead, coach, and develop the Prior Authorization team.
• Provide ongoing performance feedback, mentorship, and accountability.
• Develop onboarding and training programs for new team members.
• Monitor team productivity and turnaround times while identifying opportunities for improvement.
• Design and optimize workflows to improve authorization efficiency and accuracy.
• Conduct regular quality audits to ensure compliance and accuracy.
• Ensure accurate documentation of eligibility, benefits, and authorization activity.

Prior Authorization Manager

Learning and Development

• Conduct training needs assessments to identify development opportunities across the organization.
• Design, develop, implement, and maintain employee and leadership training programs.
• Partner with clinical and operational leaders to create comprehensive learning and development initiatives.
• Facilitate virtual trainings, workshops, and professional development sessions.
• Manage and continuously improve the company's onboarding and orientation experience.
• Lead the organization's biannual performance review process, including timelines, communications, resources, and reporting.
• Develop and maintain tools, resources, and programs that support employee growth and performance.
• Partner with leaders to promote a culture of continuous feedback and development.
• Manage the annual employee engagement survey process, including survey design, administration, analysis, and action planning.
• Develop and oversee the company's stay interview program to identify retention opportunities and employee development needs.
• Analyze employee feedback and recommend strategic initiatives that improve engagement, satisfaction, and retention.
• Partner with regional leaders and People Operations Business Partners to implement culture-building initiatives across the organization.
• Serve as Co-Chair of the Mindcolor Mosaic Committee, supporting diversity, inclusion, and belonging initiatives.

Talent Development – Culture Specialist

Community Manager

• Support Mindcolor’s growth by serving as the 'face' of the organization in the community.
• Conduct a minimum of 100 in-person meetings per month with potential referral sources.
• Conduct regular 'drops' to distribute branded marketing materials and leave a positive, lasting impression of Mindcolor’s mission.
• Identify and qualify new referral opportunities, acting as the first point of contact for potential community partners.
• Assist in hosting and attending community marketing events to build brand awareness.
• Maintain consistent contact with prospective sources to provide updates on center progress and intake availability.
• Maintain a comprehensive and accurate list of referral sources and outreach activities using Google Sheets or CRM software.
• Provide regular updates to the Director of Growth and Partnerships on meeting quotas, lead quality, and community feedback.
• Collaborate with the Marketing team to ensure all materials and messaging align with Mindcolor’s scope of services and values.
• Foster relationships with other disciplines to facilitate holistic care for prospective clients.
• Assist Center Directors in existing regions with localized community.

Prior Authorization Manager

Talent Development – Culture Specialist

Community Liaison